November 2023 by Lynn Hingley
We were met by Brandon almost as soon as we entered the store and he remained attentive right through until my purchase was complete. He asked questions to prompt me to consider potential choices that I hadn?t even thought of. With his guidance I?m sure I?ve made the right choice for me.
November 2023 by Hannah Grove
Brandon was so helpful during my visit, he offered me drinks and helped me to find my perfect mattress. Would definitely recommend.
November 2023 by Angie Pitchers
Both members of staff I had interactions with were most pleasant and helpful. Having lain on the device which determines the best mattresses for your sleeping position etc I was then supported by Andy in doing ?Goldilocks? and lying on the top of the list mattresses from the device offered selection..Andy explained the components and construction - in lay person accessible terms- of each mattress and even where made and produced. After some discussion and choice making, during which no pressure was felt to make a decision, Andy talked me through the purchase, delivery and guarantees to complete the process whilst I drank a latte provided for my refreshment.Delivery is less than two weeks hence and I am very much looking forward to comfortable refreshing sleeps on my new mattress very soon.Thank you Andy and Dreams.
October 2023 by Cheryl Billingham
Fantastic service! Nobody pestered us and only came over when we indicated we needed help. We were served by Brandon,who was very knowledgeable, patient and helpful. No hard sell! Extremely polite young man, we were very impressed and would highly recommend Dreamsand Brandon!
September 2023 by Barbara Dale
Cannot believe the quality of Customer Service at Dreams, Brierley Hill, It was amazing. I was served by Brandon. The Digital Fact Finding Bed was a revelation, never seen anything like it. and Brandon was so patient showing me the Selection recommended.Cannot wait for my new Mattress to be delivered,
September 2023 by G775OLphiliph
Very good value, the staff were welcoming, Friendly, and very obliging and helpful. Good Breakfasts, dined every night in the restaurant, it was very close to Merryhill shopping center and 4 miles from the Black Country Museum. I can highly recommend.
September 2023 by kareniw2022
Fabulous place for a wedding, lovely friendly staff, rooms big and spacious, bed really comfy. Easy check in and out. Bar brilliant and outside terrace really nice and relaxing. Loved the atmosphere as soon as we walked in.
September 2023 by Travel39154799301
I just wanted to give a shout out to Ava who helped me order my dinner, absolutely professional and polite and she even arranged to bring my cheesecake after I ate my main , im just shocked at how welcoming and helpful the staff are
September 2023 by Raymond S
We didn't upgrade the room but why would you when you get a decent sized room with comfortable beds, trouser press, iron, ironing board, hair dryer etc. Nice breakfast for a reasonable price and efficient and friendly staff. The bar well stocked with a reasonable choice to suit most tastes.
September 2023 by squ1rrel5
Booked this hotel on a very last minute deal during the mini heatwave as I had some time off work and my daughter was still off school. Chose it because it looked very central and had use of leisure facilities. The hotel is really well located - situated just overlooking the Dudley Canal and only 5 minutes walk to Merry Hill shopping centre so plenty of options for shopping and dining. Parking is free at the hotel and ample spaces - just need to sign in at reception with your reg details. The hotel itself was really nice - much better than I expected due to the price of the room. The decor of the bedroom was quite basic, but that didn't detract from the experience - I booked a standard family room (1 large double, 1 single) and it was a decent size, very clean and the beds/pillows were so comfortable. The only thing that let the room down was the lack of air conditioning - it didn't help that it was one of the hottest days we'd had in a long time! I'd read on the hotel website that some standard rooms had air con but unfortunately we just had a fan, although that did help a bit. The public areas of the hotel were lovely and clean. Check in was easy with helpful, friendly staff. We added breakfast onto our stay too which was great value (10 for adults, 6.95 for under 12s). There was a great selection to choose from - the pancake maker went down a storm with my daughter! Used the hotel bar in the evening and the bar staff were so nice. It was fantastic to have use of the leisure facilities during our stay - we were only staying overnight but used the pool a couple of times. It's not huge, and is also open to the public/people on spa days so it can get busy. The first time we went it was quiet but the second time was a bit busier so it can get a bit crowded in the pool and the jacuzzi. Normally if I'm looking for a cheap deal, I'd book a Premier Inn, however I'd choose this hotel over that any day - the breakfast and the leisure facilities definitely win here. Will definitely stay here again if in the local area.
September 2023 by 333stephens333
Great hotel staff very polite and helpful, hotel very clean , great location and quiet. Food and drinks good , room spacious and comfortable beds. Easy to find smooth check in and check out , secure parking . Would recommend this hotel for business trips or pleasure
September 2023 by Rachele Morgan
Brilliant experience, we were put on the mattress test and found out our mattress was completely wrong, we tried out many different mattresses that were recommended, Brandon was very patient and provided a very good customer service, no pushy sales just incredibly honest, definitely makes it a good choice for our return shop for our new mattress.
September 2023 by GraemeB639
Large hotel with spacious rooms and friendly staff. The rooms/bathrooms are a bit dated but they are very clean. All the staff are friendly and helpful. Lots of easy parking. Nice walks on the nearby canal and walking distance to Merry Hill Shopping centre.
August 2023 by minimand
Very warm welcome. I asked for an early check in and this was no problem at all. Lovely room with the most comfortable mattress I have ever slept on. Delicious breakfast. Definitely recommend The Copthorne. Merryhill shopping centre only a stones throw away on foot.
August 2023 by weavesta gaming (Weavesta)
Excellent service from Andrew was clear and quick at dealing with our request and the manager is very friendly and has brilliant knowledge of the beds available and advising the best mattress support need. Ps also a good and friendly manner towards children was playing with my son letting him try the beds aswell as explaining to me and my partner about mattress types good multi tasking skills
