December 2023 by Mohammad Omer Nagi
Encountered a very rude lady middle age blonde hair at customer services today. Came with my toddler. My toddler climbed one of the sofa, however her tone and way of communication just put us off. Yes toddlers do these kind of stuff however this is not how you tell your customers off. DFS needs to re-train or at least train their staff in how to deal with customers that come with children. If there was a zero I?d not even give that
December 2023 by George Asphalt
Manager there, Asian lady, has an absolutely disgusting attitude.Man there with tattoos is a very nice guy and helped up find the right sofa.
October 2023 by Helen Tipton
Nice furniture lovely staff keep up good work
October 2023 by Roberto Henley
Nice selection of settees.Helpful salesman.
October 2023 by Trevor Rawlins
Based on my own experience, from sale/place of order on Aug 21st to delivery on Sept 28th, the whole experience was faultless.Great comms, great product, I have zero reasons to be critical.
September 2023 by Lisa Mangan
Helpful staff and some lovely furniture
August 2023 by joan weir
Not impressed with furniture, bought real leathet sofas not cheap and had technition out 4 times in 2 years been stuffed with so many bits of foam highly uncomfotable being disabled it actually hurts me to use it had to buy a rise recline chair fron elsewhere
July 2023 by AHSAN JAVED
Worse service I have ever experienced. Bought a sofa set from here and when it got delivered it was all damaged and was not repairable. Still in a process to return it back. I wish I could give negative stares.
April 2023 by J T
£800 for a 2 seater sofa, £100 of that for a 5 minute delivery. Sofa delivered is the wrong colour, from what had been ordered. After sales / customer services terrible. Being made to feel as if it?s my fault they messed up, despite fully proving they?re in the wrong. Never again DFS
April 2023 by l14jus
This is only the second bad review I have Eva had to post.Altho the store manager told me he wouldn?t be happy with the sofa I received in his own home I get a call to say it?s within there tolerances which are 10%.And there?s nothing else I can do.I?m stuck with a 4k sofa that looks worse than the one I gave away.?
December 2022 by Susan james
Never again 13 weeks for a small double ottoman bed and still waiting no communication nothing
November 2022 by S G
Visited twice this week to place an order for a new sofa and both occasions was not offered any help or even got an acknowledgement. Poor
October 2022 by Shamoun Yousaf
I advise not to buy from dfs, yes staff might be friendly but apart from that when it comes to getting repairs and to fix faults it becomes a whole new ball game... rude staff at the call centre and all they keep sayin, we can only chase.. you can't speak to a manager. They have no clue on the time frame it takes for them to resolve this. So you could be waiting for ever. Ask to speak to management, all we get in response is 72 hours. If you want to throw your money away ignore my post. Please do you research before you buy, as I'm not the only one in this situation.
October 2022 by Mom1
If I could rate lower I would. Absolutely terrible. If you want to purchase a sofa every year buy one from here ???
October 2022 by Margaret Barraclough
staff just couldn't care less - complete m@rons - obviously phoned in sick on customer training day !!
