August 2025 by Hatun Bumba
Wish I could give zero, if you?re after customer service you won?t get any, most of the staff look like they came in still drunk from the night before. Avoid!!!!! Even if you have to pay more somewhere else? AVOID
July 2025 by Charlotte Ansell
Came in today to purchase a sofa for our new home. We encountered the wonderful Jen who helped us decide on colour and extras we wanted. Not once did we feel pressured, she was so warm, friendly and knowledgeable! Made the process SO easy and a stress free, enjoyable experience! We went with the Orlby set which was very comfortable and reasonably priced! Just wanted to sing the praises of Jen really an absolute asset to your company and we cannot thank her enough?
December 2024 by Catherine Noakes
Went to Dfs 13th Dec met by a lovely young guy went out of his way to help even offered us drinks can't recall his name talked us through everything he's an asset to the company knows his job inside out well done and thankyou very much
November 2024 by Arron Coulston
Horrible customer service experience. We were mid way through purchasing a sofa when there was an issue in the payment process after we left the store, before we could discuss another payment option, they?d already sold the sofa without notice. After days of calling back and forth we with customer services, they told us to go back to the store at a specific time to have a look at some similar sofas at the same price. When we returned to the store we encountered a painfully difficult shop assistant who told us it would take ?at least an hour? to prepare the sofas to view. He dismissed the situation and said there?s nothing he can do. If you?re planning on actually buying a sofa, do not shop here.
November 2024 by Carol Johnson
We went in shopping for a new sofa, although short staffed the staff were very helpful. They offered us a hot drink whilst we waited, we ordered exactly what we wanted. Would recommend...
September 2024 by Matthew Stanford
Was look for new sofa today ask guy how much is delivery. But he didn?t understand me yes I got speech impairment but at doesn?t mean you can take the Mick out of me all good as team at SCS did understand me
August 2024 by Debbie Collins
Closed at 5.45pm, despite opening hours stating open until 8pm.
July 2024 by Jane Wellington
Jennie who dealt with our order was friendly, helpful and efficient. She answered all our questions but left us to make our decisions without any pressure. Old fashioned customer service at it's best. Highly recommended
June 2024 by Julie Bullingham
DFS what a joke, stay away from the sales person, MATT a young lad has no manner he though it was ok to have a go at my son for slightly opening a door, then blamed him for using the toilet..when I reported him ,he started to argue with me in the show room.?
February 2024 by Sue Lawton
Excellent service. Friendly staff. Matt in particular
February 2024 by Mark Hickman
I ordered a sofa and paid around an extra £500 for 100% real leather option including back and sides, total over £3200Received sofa with with pu coating on back and sides, homeserve confirmed its faux leather as did 2 of DFS's own repair men attending to fix a fault.Ive been trying to get it replaced for a year now and had 3 different managers out to my home, first one lewis lied and said it was real leather, second one came out and agreed it was faux but that wasn't good enough, they had to escalate it and send out a different senior manager called samina who really didn't know a thing about leather.She took batch number off sofa and a month later came back to say she asked the suppliers if the batch number matched up to a real leather sofa and they said yes so theres nothing more they will do its real leather.Im now having to pay an independent upholsterer to inspect it and write a report to take to trading standards and a small claims court unless dfs suddenly change their mind.Pics attached of peeling pu coating and the grain pattern in the coating on a peeled piece, the sofa is also apparently fire resistant but i burned a piece of the peeled plastic and trust me its not fire resistant, it burns real fast snd melts.See video of this so called fire resistant leather burning instantly
February 2024 by Kat G
I was effectively discouraged to buy a sofa here after encounter with a middle aged bold customer service man who was talking down to me. I know a few things about sofas and it was worst mansplaining experience ever. You can (and should, as you are customer service) explain things and be kind. I did not come to attack you with my questions. Oh well, I guess my monies will go to a different seller.
December 2023 by Mohammad Omer Nagi
Encountered a very rude lady middle age blonde hair at customer services today. Came with my toddler. My toddler climbed one of the sofa, however her tone and way of communication just put us off. Yes toddlers do these kind of stuff however this is not how you tell your customers off. DFS needs to re-train or at least train their staff in how to deal with customers that come with children. If there was a zero I?d not even give that
December 2023 by George Asphalt
Manager there, Asian lady, has an absolutely disgusting attitude.Man there with tattoos is a very nice guy and helped up find the right sofa.
October 2023 by Helen Tipton
Nice furniture lovely staff keep up good work
