May 2025 by K Dale
Bought a clown pendant which was £240 - just to get home and find there?s all mould inside the item. Spent 2 hours trying to get it all out. Gold pre owned items should ALWAYS be properly cleaned and sterile before resale, any proper jewellers should always clean their jewellery before sale, for image but also hygiene reasons. An expensive product and this isn?t on. Tried phoning and didn?t answer me.
May 2025 by Dave sheldon-hadley
Always go here for jewellery very helpful bought myself a little something today
March 2025 by tracy lee
There are the most worst jewellers ever gold cheap and nasty very fragile I brought a necklace took it back twice to get it fixed and charged me to get it fixed in the end no good there attitude is very unprofessional say the least there attitude to towards there customers nil to one and would advise any one to never get there jewellery repaired has they defo rip you off ignore any responses from there customers who are not happy with there service they just brush you aside make out your the liar rip you off how this shop is able to rip customers of his a joke
March 2025 by Lisa Kinch
Awful service, took a 7 inch bracelet that was broken for repair and it has come back the size of a childs. They called the repairer who denied that it was in two pieces. We have been to the shop four times and every time they said they would check again and call us back and sort it. After 9 weeks we finally went in to check after hearing nothing for 3 weeks and they said they would speak to the owner after trying to put links in to lengthen the bracelet but it still didn?t fit and they would call us back. We showed them the bank statement of when we purchased the bracelet and the price. Today we had a call and they said that they wouldn?t replace it and that we could collect it. The receipt said there were more than 1 piece of which the repairer denied. They were very rude and called us liars. Disgusting service after 9 weeks. I would suggest you think twice before taking jewellery for repair.
March 2025 by Lauren Hall
Very good service and friendly staff great prices going back for my birthday present staff are very helpful
March 2025 by Barbara Porter
Offer price of gold well below the value.
January 2025 by Lisa Howell
Excellent customer service at David Akexander Merry Hill again today when I took my bracelet in for repairs. Also gave me some great advice on faulty earrings bought from a high street store when the store had refused to repair or refund! Beautiful jewellery on display here and will definitely return to make another purchase. Thanks again
January 2025 by charlie southwell
Amazing customer service. I went in to ask them to remove some links off my bracelet and they did it and didn?t charge me anything.
December 2024 by Della Ward
Brilliant service very pleased ladies were very friendly and helpful
August 2024 by TheObserver
It was very nice to receive polite, helpful and friendly customer service today, thank you.
October 2023 by Kai
2 very lovely ladies, very helpful
Would recommend!!
July 2023 by Luke Johnson
Went in there just to cash in some old jewellery. Great service and advice. Will definitely recommend and I will be going back to fine my self a bracelet.
June 2023 by Kyle Jones
Absolutely Horrible Service. ?
Rude & Unprofessional... Won't use this shop again!
June 2023 by Michelle Walker
I have used David Alexander for a number of years now, but after what I saw today...
I'll never step foot in here again!
Older Staff members picking on a young girl who works there for absolutely no reason at all. I was there when it all kicked off, the young girl didn't do anything wrong at all. It was like a switch was flipped, and they all started to bully and berate this young employee infornt of the whole shop.
I don't stand for that sort of thing, so when I challenged the Manager, she informed me that it wasn't any of my business, and it's a work issue. Such a Hostile environment to be in, I'm never going back.
June 2023 by Uzzy Uzzy
Went in today to buy a little something for my wife, and was extremely shocked to find the older staff members shouting at a younger employee, she must've only been around 16-17. The young girl, bless her heart, looked absolutely distraught. I stood there for a while, and the young girl didn't say anything back and just took it all. They weren't shouting about anything to do with work either, they were just BULLYING her.
This is outrageous, and for that reason, i walked out and I'm never returning to this establishment!
I do hope that young girl is okay.
