November 2023 by Matt Taylor
The staff took way too long to find the disks for the items I was buying and asked me to make an account so they could give me my money back when it turned out they didn't have the correct disk anyway. I ended up missing the start of the film I was watching at the cinema because it took so long.
November 2023 by Kelly Paynter
Terrible waiting service. Be prepared to wait 30-40 minutes to be seen by a member of staff who completely ignore the huge line of customers!!! I would have believed customers come first but this isnt the case at this store.. cleaning remotes and putting away cd's is more important than sales. Last time I visited I walked out, and today also walked out without spending the £700 i planned too. Very disappointed.
November 2023 by A Dhillon
Dropped off brand new phone yesterday. Store assistant processed the order and said I would receive payment confirmation and would be paid today. No confirmation received. Had to go in store to get a response. Only to be told it needs to be tested, even though it's been a day, still not tested yet. Was assured I would be paid today only for them to say it will be Monday now? Misleading and waste of time. I was better off sticking to Dudley store. Will not use merry hill again.
November 2023 by Can
I was trying to look for 2 used iPhone 14 pro max for me and my girlfriend and couldn't find them. There was a married couple on the counter trying to download some app or going on a website on their phone literally doing nothing else nor talking to the member of staff, which made me wait for 10 minutes for no reason. I kindly tried to say "excuse me" and ask a simple quick question if they had what I was looking for, however the semi long haired staff guy immediately said "there's a queue" without even turning his head. Afterwards I found the iPhones but the rude and horrible attitude of staff made me want to leave the shop. Couple were still at the queue looking at their phone after 15-20 minutes.His racist looks while I was talking to my friends in my native language is a bonus as well.
November 2023 by Immy W
Friendly staff! So helpful and patient. Offered a decent price for electronics! Will defiantly be making a return! :)
August 2023 by Ash OCP001
We were after switch controllers and the member of staff was very helpful and talkative. He explained the options and the financial pitfalls of certain options that involved getting other components to make wireless controllers operate. I very much like the buy sell philosophy and the 2 year guarantees given with electrical equipment. Phones, tablets, laptops and associated peripherals. Of course, then there are all the games etc. Would recommend this branch and has 4 hour parking just outside and past the bus station ?.
August 2023 by Mrdarlikjz 02]
Good place to buy computer parts for cheap however I wish the handling was better, ESD (Electrostatic Discharge) is a risk when handling with computers parts with open circuitry and directly touching can risk damaging the integrity of the component. The bags are not anti-static too. You could develop a fault before using it. Staff should be trained correctly in handling sensitive electronics.
August 2023 by Adam Mayne
I sold some Galaxy buds 2 brand new in an unopened box they cost £100 and all I got was £35 the staff were really good but I had to wait half an hour for them to test them even though they were in an unopened box
July 2023 by ravi dhillon
Very poor customer service, had a grade A product quoted and accepted. Then a male member of staff called me to say that it had been regraded to a B, but would not give me a reason why??refused to give me his name as a point of contact, and then put the phone down.
July 2023 by R3B3KAH B
Found some pre-owned XBox One games for a good price - however the boxes felt grubby!... should at least be wiped down before being put on the shelf.Service was good.One thing I would suggest - these shops always reek of body odour and a general unwashed smell - would recommend an automatic air freshener!
July 2023 by Jonathan Broom
Genuinely poor every visit - I go to numerous CEX a week across the midlands building my collection and dread this store. Slow service, unfriendly staff and poor trade in experience. Only saving grace is the large volume of retro which means I need to attend. I mean I don't work in CEX but I presume serving a customer prioritises labelling new trade ins or even talking about what medication you're on
July 2023 by Kay Redmond
Whenever I walk in, or my partner walks in, one of the girls behind the counter is ushered out of the main floor where she's crying, red in the face and has a panic attack. Then all the staff glare at me as though I'm the one that's done wrong. We do know each other but it was 3 years ago. I feel so unwelcome there, so I complain that she's unprofessional and it's making me not want to go to the store anymore. Manager told me its because she can't serve people who she knows, but it's genuinely when I step into the store, not approach the counter. She doesn't know my partner and is still ushered out crying. I barely buy from CEX anyways, I just walk in and enjoy the atmosphere, and I check the prices of games my bf wants, so its nothing to do with serving me and not being allowed to. Unprofessional and very rude.
July 2023 by Steven Coney
I like CeX overall but beware when dealing with this branch. Tried to trade in an old console that was 100% working and had been used daily for a good few weeks. I didn't hear anything from the store for a few days so had to chase the company up via the website as you can't contact stores directly (why?!). Turns out the store rejected my item as the console 'failed the test'. I had one missed call from an unknown number and no voicemail so how was I supposed to know it had 'failed' without going out of my way to chase them up? Funnily enough, I collected the console, took it home and it worked perfectly. Traded it into another CeX branch today and all went through within an hour. It seems the quality of CeX depends on the staff at a particular store so if you can, avoid the Merry Hill branch and go elsewhere!
July 2023 by Simon Pope
Lovely little cex shop very polite and friendly staff.Lots of bargains depending upon your tastes.
July 2023 by Miss B
Found some pre-owned XBox One games for a good price - however the boxes felt grubby!... should at least be wiped down before being put on the shelf.Service was good.One thing I would suggest - these shops always reek of body odour and a general unwashed smell - would recommend an automatic air freshener!
