December 2023 by Keith Powell
Just purchased a ring from merryhill store fantastic customer service from Adam he is a credit to your store.
October 2023 by Kay Workman
Visited the Merry Hill store to buy a birthday present for my daughter. I was greeted and asked what type of gift I was looking for. Then I was shown to a lovely seating area and offered a drink. I was introduced to Karen who, after listening to my daughter's preferences, brought over a tray containing a lovely selection of gifts to choose from. I have to say that I have never experienced such a wonderful and friendly service before. Nothing was too much trouble. Karen is an amazing asset to this store and I will definitely ask for her to serve me again on my future visits to this store. Thank you for the 5 star treatment
September 2023 by Pauline Roberts
Always a wonderful experience going into Beaverbrooks. Staff are very efficient, helpful and friendly. Would highly recommend
September 2023 by neil speake
Had a couple of watches from the Merryhill branch & have always had a top notch service .Popped in on 01/09 /23 to enquire about a mark on a watch , was served by Bev who took it upon herself to sort .Big thank you to Bev , as always the staff there are always eager to help .
September 2023 by Beth Hardiman
Just recently popped into beaverbrooks merry hill branch, for a last minute gift for a 60th birthday. Was served by Adam! Absolute credit to the store, nothing was too much for him! Found the perfect gift and felt so welcomed by him. From the first introduction to leaving the store he was so polite and helpful. Thankyou again Adam! :)
August 2023 by Stephen Woodward
A few years ago I purchased an Omega from Beaverbrooks. I decided to buy another Omega watch about 4 weeks ago. Usual thing ....go into the shop and look (nice service from the assistants). In these times you have to negotiate but was told flat outright "no" . I was disappointed with this given that i had a discount previously but i wanted the watch so purchased it (was given some waffle that Omega wouldn't allow it). Anyway, my brother goes into the store 3 weeks ago and purchases the exact same watch (difference colour face) and gets a discount !!! How does that work ??? He only asked just like I had asked !!!. What a complete shower of a company .... so they have now sold 3 Omega watches to us as a family BUT no more !!... Beaverbrooks were my go to retailer but certainly not anymore and never again will I purchase anything from them again (I was going to purchase 2 more Omegas for my sons in the future).I rang another large retailer who didn't specifically give a figure but said they were happy to discuss the potential of some manoeuvring on priceNice company to deal with but will never have my business again !
August 2023 by Steve Humphries
Excellent food Excellent friendly service.
August 2023 by I Hussain
Adam served us today and helped us find the perfect watch for my husband! He was an absolute gem and had such amazing customer service!!! Definitely and credit to the store x
July 2023 by Carol Breeze
Beautiful jewellery. Customer service is excellent, will return again in the near future, can't fault it.
June 2023 by Carl Hinton
Popped in today to get my new watch adjusted. Couldn't be more helpful.Rhys was the person who dealt with me.Very helpful and knowledgeable.Thanks again look forward to visiting in the future.
April 2023 by Maureen Morgan (Mo)
Very friendly helpful staff. Definitely make tou feel special. Highly recommend
April 2023 by Karen Bruton
Very posh they made me a nice cup of coffee but no biscuits
March 2023 by Bruce Hillman
Went in to query about stock of a particular watch. They simply said no and didn't seem at all interested in taking any of my details to try to source one and make a sale. Doesn't seem a big deal however the item in question was very expensive, missed sale!
March 2023 by Baga Sher
I purchased my first Omega watch today and Karen was absolutely fantastic and professional, amazing service and I would recommend Beaverbrooks everyone, COME AND SEE KAREN ?
March 2023 by Ange T
Lovely attentive staff who take the time out to ask what you want, like and are very polite. Enjoyed both of our visits to this establishment.