October 2023 by Hungry Horse
As a man this was my first time visiting an Ann summers shop, and I felt a bit nervous but the lovely sales assistant made me feel right at home and her help was very much appreciated thanks.
September 2023 by Satania Hellrider
This will be the only store I'll go to from now! It's my first time visiting, the range of colours and sizes is astounding and the staff are lovely. Me and my partner bought a toy and Chelsea talked us through all the options and thoroughly explained each one while also providing her experienced opinion, I loved it because she wasn't just trying to sell a product instead made sure we picked the right one for us. I also bought two beautiful sets of my favourite colour which fit perfectly ( usually hard for me to find green sets for a size F-G cup) and Chelsea helped me make sure they fit right as well as helping me find my size among the lot on the rack. Thank you so much for making me feel so comfortable and welcome Chelsea, you're a true asset to the team ?
June 2023 by Danielle Holowczak
Claire at The Merry Hill store was an absolute God Send! She made me feel special and relaxed and done everything in her power to make me feel fabulous! She?s honestly a credit to this store!
April 2023 by gary mckemey
Good knowledge bye member of staff.
July 2022 by bethany fogarty
Staff are very helpful and supportive thank you to Claire in Dudley store you were amazing at helping me choose
June 2022 by mss_xx
Only place I shop got my bras and underwear, I had the assistance of Megan. Megan as always was soo helpful, she assisted us in finding the correct sizes. Went over and beyond as always. x
May 2022 by Luke Yates
I came into AnnSummers, Merry Hill, and I have never bought anything from any kind of adult store, and so I felt slightly uncomfortable and I was quiet. The staff helped me feel extremely comfortable and were so helpful. When purchasing my items, I broke down, crying, and they (Meghan) listened, Sympathised and reassured me. I was so greatful. Meghan was the staff member who made my experience so great! From start-finish, she was phenomenal and she was amazing!
March 2022 by K. A.
Got a lovely set off my husband for valentines, unfortunately it was a little too big. Called the store - phone answered quickly, lady helped a lot in making sure I get the correct size when I come in x exchange went in smoothly even though the staff was new and training she was extremely polite and kind and staff helping her was also very polite, asked if i dont mind her training the new team member. Both ladies were purely lovely! Thank you x
February 2022 by Paul Jones
Great place fantastic products
January 2022 by Lisa Killworth
Today I was served by Beth. I couldnt find my size in what I was looking at but Beth went to alot of trouble for me and found what I wanted and more so spent quite a lot there due to Beths help and will return for more.
August 2021 by jayne wilkes
I have to say that the customer service at the Merry Hill store is AMAZING. From the minute you walk through the door, they are so friendly, chatty and extremely helpful and put you at ease. Meg, is such a lovely lady and though the item I wanted was not available in my size, she offered some alternatives which were a great match. So, thankyou ladies, keep doing what your doing. xx
August 2021 by Mark Hingley
When i whent in for a present for my partner The staff there were realy polight proffecional and realy curtious the mansger s carol till is realy helpfull
March 2021 by jade sutton
Never came across such rude staff in all my life! Staff spoke very rudley to my partner for having no face mask (he has asthma) yet staff didn't have face masks on at all.practice what u preach! Then she continued to mutter and approached me agen been very rude and agreesive so I left the store wouldn't shop there again and would defanantly not recommend shopping there untill there rude staff are delt with!
November 2017 by Gerard Egan
Fab time found what. I wanted. Staff went the extra mile.
