August 2025 by Ramona Tatu
Don't buy from Zara online as if you have to return the items they will not refund you the money.
I have confirmation that item has been delivered to them, but they are claiming that they have not received it.
This capture is from my online account!
August 2025 by Maia Mj
Poor quality, not was it used to be. Do not recommend at all.
July 2025 by Aldona Kordyla
Love this place, especially now when there is a lot of place.
The shop is nice and bright, fitting rooms are lovely as well.
Self check out is working great
July 2025 by Aesthetic U
Never went in the end forgot they moved and couldn?t be bothered
May 2025 by Susan Downham
Disappointed like a market it's just empty
May 2025 by zemenjuoh nadia nkongchu
Lovely new space
May 2025 by London Girl
The store is poorly ventilated and without air conditioning, making it difficult to breathe comfortably during busy periods.
May 2025 by Joanna Falty?ska
Large shop, but very little assortment.
Staff poor, unhelpful.
May 2025 by Kerry Xx
I am writing to raise a concern regarding the poor customer service I received at your Bullring Birmingham store.
After purchasing a top and a bag at the self-checkout, I noticed a label on the bag that said something like ?secure tagged.? I approached a staff member near the self-checkout area and politely asked if the item still had a tag, as I didn?t want the alarm to go off when leaving the store.
Rather than checking or offering assistance, she responded in a rude manner, telling me to get in the queue. The queue was very long, with only one staff member serving many customers, most of whom were making returns, so it took a long time for me to be seen.
Eventually, when I reached the till, I was asked to step aside while a male colleague was radioed. He brought me back to the self-checkout, scanned the item, and confirmed there was no tag on it. He apologized for the experience, but by that point, I had only a few minutes left to get to work.
I had made my purchase with plenty of time to spare, but the lack of assistance and the dismissive attitude of the initial staff member caused a significant and unnecessary delay. I found her unwillingness to help extremely frustrating and unprofessional.
I am very disappointed by the service I received and hope this feedback will be used to improve the customer experience at this store.
April 2025 by wordof fact (mike)
Zara is a globally renowned fashion retailer known for offering the latest trends in clothing, accessories, and footwear for both men and women. With a focus on providing stylish, high-quality pieces at affordable prices, Zara has become a go-to destination for fashion-forward shoppers. The store?s interior is typically modern and sleek, with clean lines and minimalist displays that highlight the clothing and accessories. Zara?s store layout is well-organized, allowing customers to easily browse through its diverse collection of trendy and timeless pieces. Whether you?re looking for a casual outfit, business attire, or something special for a night out, Zara?s collections offer a wide range of options. The brand is also known for its fast-fashion model, quickly turning runway looks into accessible retail pieces, which keeps their offerings fresh and current.
April 2025 by Aydin Nalband
Number one
March 2025 by Caroline Wilson
Visited the store yesterday to collect an online order. No signage about where to collect online orders, assistant told me to go to Returns to be then told I needed to go to a machine in the far corner. Although impressive machinery no staff members visible.
February 2025 by Azhagarasan Annadorai
Returns after 30 days are not accepted. WhatsApp chat service and responses are aweful
February 2025 by Ruslana Moskaliuk
Terrible experience in this store! On 31.01.2025 at around 13:00, my phone was stolen while shopping, and what shocked me the most was that the staff and security did absolutely nothing, even though this is apparently not the first time this has happened.
When I went to buy a new phone at the Apple store, the employees there confirmed that at least once a week, someone comes in with the same issue after visiting this Zara. So, thefts happen here regularly, and it?s no secret.
What?s even worse is that the store has video evidence, but they do nothing about it! Customer safety is clearly not a priority for them. If you plan to shop here, be extremely careful with your belongings, because no one will protect you from theft, and the store simply ignores the issue. A very disappointing and frustrating experience!
February 2025 by ANGEL X
Only one checkout in the whole shop, everything else self service. Not good and won't be visiting in future.
