March 2024 by Caroline Mills
Kept contacting the wrong person. Even though a detailed explanation was given. The agent sent talked more than listened.Anoyed that they then tried to contact me rather than the expressed person first as work ensued I couldn't answer the phone.Email or text was expressed as preferable.. But she just wanted to talk and talk and not listen.Then. Expected the first person (other party in the sale) to communicate even though he is no longer part of my life.Had to be asked for feedback after the viewing.No notes were put on computer until I had to ask. Even then they had to phone around to find out.Took the sale away and was then threatened with a fee if we went/sold with anyone else within 16 weeks. I won't name the girl as it was truly shamefully unprofessional.They are very unorgainized.Only wish they were like the Stechford branch.. These are not a patch on the father and son team in Stechford.Take a look at my reviews as a service provider at Abbeys1st driving school (red car) this was my business for 20 years.That is the standard to try an achieve.
July 2023 by Dan
Saw a property,emailed on their website and through Zoopla,rang for an hour straight when they opened no answer,left a voicemail waited another hour rang again finally got through to be told no more viewings,even though it was added late on the evening.Rang again 5minutes to double check and someone else answered and said we could view ,seems like no one wants to communicate,yet their whole business is based on communication.Still haven?t replied to my email and voicemail,they say communication is the key,not for this business.
April 2023 by Pamela Okey
Very helpful, always replied to calls and emails. Amie was very understanding and helpful throughout the procedure which did take time due to buyers solictors.Would recommend.
April 2023 by talib hussain
The purchase of my property was handled very professionally and efficiently by Amie and I was kept updated throughout the process, I would recommend YourMove very highly to anyone looking to buy or sell there property
April 2023 by Eva Galicz
The worst agency i have ever dealed with - i?d rather call them partners in crime to dodgy landlords. Since 2.5 year we are basically living in maintenance in a house where the landlord missing to comply with the basic health and safety checks and maintenance. . We have a mould issue which we asked to be sorted months ego but nothing happened. Why is extremely dissappointing is that we have applied to fostering but because the mould , which both landlord and agency aware of - our application has been blocked. We have wasted time, money , and a child lost the chance to have a home because of this greedy lazy people!
October 2022 by Ferdia
Rosie is a superstar. I stopped by this branch a few weeks ago to enquire about a property for sale on Budbrooke Grove and it turns out it wasn?t quite within my budget. I received a call from Rosie out of the blue today to let me know that the price was going to drop and would I want to get in there first. First class service! I was recommended Your Move Murray Rodgers by a family friend and they certainly delivered - 5*
October 2022 by Charron Ridley
Obsolutely terrible agents, they very rarely answer phones or email you have to mail or call several times before they answer, I rented a property through them and if it wasn't for the nice landlords we had then the experience dealing with anything would have been even worse,they do not care how they treat tenants as long they get their fees, unfortunately we have had the privalage to deal with Penne Adams head of admin but lack common courtesy to communicate properly in fact the whole admin team is the same, whoever runs this branch needs to seriously take a look at the people they employ but something tells me they do not care enough to do that. Glad I don't ever have to deal with them again and good luck to whoever has to in the future.
July 2022 by Colin Murrall
We are so pleased with our new bungalow and very pleased we chose YourMove to sell our house. The actual sales offer took 24 hours from going on line and we got the exact price we were asking.We certainly would recommend YourMove Murray Rogers.Amie we thank you for your professionalism and attention to detail
May 2022 by Stacey McCann
Very unhelpful very angry no feedback from an application form, I've called emailed gone in to the shop ans nothing ?
March 2022 by Mustafa AlKhen
Phone calls are not answered for a week. Be warned that voicemail is not listened to either and no one will call back
March 2022 by Ashley Etheridge
Rang up 10 times about a property left 5 voicemails no reply no answer no call backAbsolutely shockingGot through once and girl said person dealing with this will call you straight backGuess what never heard a thing it was almost like they didn't want to sell it to me and had somebody else in mind ?Absolutely a joke Estate agency undermanned no leadership or motivationI would never use them to buy or sell the biggest asset you haveBe warned ??
August 2021 by Sadia Bi
Amie and Alyce have been brilliant to deal with, especially as a first time buyer. Amie, from the very first day was so easy to communicate with, and was professional throughout. I would highly recommend Your Move to anyone who is looking to buy or sell a property.
August 2021 by Margaret Edwards
Amie was very professional but easy to talk to. She always returned calls and dealt with queries promptly. Very pleased with service given.
February 2021 by colin corden
We initially put our home up for sale with another estate agents. However we quickly realised that they weren?t the best fit for us.From the moment we switched to Your Move, Castle Bromwich we new it was perfect for us. Amie came out and took some great photos and quickly arranged several viewings . This led to a quick sale and our dream house move.We really cannot fault the service we received from Amie and Alyce. Thank you both.Colin & Sonia Corden
August 2019 by Susan Cook
Staff were very helpful with any questions we had nothing was to much trouble. Thank you for your time and patience in helping all to go through so smoothly and quickly. All was done in house.
