February 2024 by maurice graham
Love this shop staff are very friendly..
February 2024 by Tahira Jabeen
I just went this evening needed some special screws Namrita and the security guy went out of their way best customer service would highly recommend this branch always happy to help compared to other stores ?
December 2023 by Dean Cyrus
Limited productsYou are better off going to b&q
October 2023 by Aky Sandhu
Not even a 1 star!Avoid this dumpAppalling customer service from a youth called Karan, may aswell call him a karen, 2 staff on the whole of shop floor yesterday, this imbecile couldn?t even be bothered to help and basically said find someone on the shop floor to help! Not a single person in sight so I join the paying customer queue and when I reached my turn this clown was hesitant to move of the cash desk when there was clearly another member on the other til, so this imbecile charges off to show me what I needed and took a tone with me like I was inconveniencing him and I put him straight don?t EVER speak to me like that! Took our custom to BnQNEVER returning to this Dive! Avoid avoid avoid!!Karen you should get the sack for your diabolical customer service!
October 2023 by Life, Travel & Treats
I had a disappointing experience with Natalie at the Wicks Handsworth location. The customer service was subpar as she seemed more interested in chatting with her colleagues than assisting customers, even after I asked for help. This experience has left me with a negative impression, and I won't be shopping at Wicks anymore.
August 2023 by Prit Pal
I been to this store to pick trimmer blades I?ve showed a member of staff a picture she said we not selling them .then I?ve told her its on your website & she said we don?t sell them in store then i said you got 3 in stock even she was doing store stock counting with her device after that i find that product by my self that she was blank. This was very poor customer services
July 2023 by C Roger
Excellent customer service. Wanted to take the time out and write a review about a manager called Manjit. She helped me in regards to a mix up in my delivery and sorted it all out and gave me all the correct information without the hassle. Also she helped me in regards to buying a kitchen. She gave me a full plan along with another lady who's name I am not sure of. Excellent customer service, I will be shopping at the Handsworth store more often.
July 2023 by Josh H
The security man that?s around his 30?s is rude and can?t do his job. He hides behind a counter on his phone every time I come to shop here. He?s physique suggests that he doesn?t look like he could run after someone. I approached him to tell him someone?s car is blocking my way out and he told me that it?s not his problem and continued to be on his phone.Get better security, the old man use to be great!!
June 2023 by Paul Smith
Never have a problem here and am always able to get what I need.
June 2023 by Wahid Alvi
It is bright and airy with a high ceiling like industrial depots or small aircraft hangars. You can normally find what you need for DIY but staff often seem confused or busy with customers at checkout which is the source of the problem as poorly thought out, without considering the large trolleys intended to carry heavy items such as bricks, blocks, aggregates in bags and large timber and metal items.these need to maintained (a little oil perhaps on the bearings of wheels). Navigating the available floor space with objects and people crowding around the same spot, the staffs main intention seems to be that no one gets out without having paid for that (extra) brick or block! A little compassion and desire to assist would go a long way in improving to a 5-star.
June 2023 by TheCar Guy19
Some staff are wonderful and helpful and then some staff blank you and when you ask them a question they don't even look at you.
June 2023 by Reben Ahmad
staff from wickes soho road she is name manjit l think she is manager from there but she is so rude and another girl l maen manager friend she is so rude as well
June 2023 by Lee Hopkins
Staff are not educated to the correct standard in order to work here. I wanted to make sure whether the quantity of floorboard packs were correct as I calculated prior to arriving at the store. The member of staff gave me a number which was not close to mine and was totally off. I had to explain to him of how to do it and then he agreed with my calculations. Also the security guard follows people around too closely within their personal space.
June 2023 by Jon-james Parfitt
Will never visit this store again. This was the closest store that had what I needed in stock.Constantly followed around by the security guard which is very intimidating and considering I was wearing my own company clothing with logo I'm not exactly going to steal anything, especially a 3 meter kitchen worktop which I was there to purchase.
May 2023 by DEVEN KANDEL
One of the worst service ever. Mistakenly I bought some wrong tile for my house And I want to exchange that tile and I went there and staff say immediately is out of date we can?t do it . I will not recommend to go there. Very poor service
