September 2023 by Journey53001637211
I stayed at Travelodge Frankley for 1 night. Will definitely not stay here again, the noise from the motorway was awful. The television didn't work, when asking for another room was told all room were fully booked. Very unhappy, never staying here again.
September 2023 by nikkicooper1963
Far too hot in bedroom, felt like the heating was on maximum! You need to install air conditioning as a priority! Absolutely ridiculous in this day and age not to have it installed already! Most hotels have it installed so why don?t you?
September 2023 by R8350COjulieb
A family member we were visiting booked for us and was weary about staying on services but it was comfy, clean and surprisingly quite. Free and ample parking. Staff were friendly and so helpful with lots of info for us and making sure all was OK and we were happy. A special mention to Kerry, Steve and Julie who made us feel very welcome from check in to check out. Would definitely recommend and stay again. Thankyou
September 2023 by sajn288
Nicely located, very easy entry and access, staff were very friendly and room was clean and functional, stayed with family and everyone had a good nights rest. Would use Travelodge again as have usedany times in past
August 2023 by Janice-Deel42
There is a new barrier to the access of this hotel which causes issues. It is there to stop people exiting the motorways and you will need a code from reception. The hotel staff are always helpful even if they're busy.
August 2023 by phoebejade03
Absolutely filthy, there was a huge clump of pubic hair in our bathroom and the shower curtain pole was covered in rust the bath was stained. There was water marks on the picture. And to top it off we was woke at midnight to the fire alarm going off when there was no fire
August 2023 by smcltd
I generally stay at Travelodge Hotels for Business and Pleasure, and as per normal, this hotel was extremely good value, and in a good location. Ample parking, and my room was clean and tidy, though the hotel is a little tired now.
August 2023 by Mrcork9
I stay here on a regular basis would definitely recommend travel lodge to family and friends well worth the money good night's sleep the only down fall is no breakfast but with the service station only 5min walk
July 2023 by 572kerry
It was clean and tidy, very welcoming and friendly. Staff was very helpful and polite. Rooms were warm and cosy. Came here for 2 nights and I'm already looking at another time to visit. Will be booking again in the near future thank you.
July 2023 by ginasK5393UA
It?s really noisy here and basic beds quite hard too. I?ve stayed twice just because it?s an easy place to stop and simple check in with services adjacent so it definitely has its ups and downs ????..
July 2023 by Traveler451340
Very convenient location just a short wall to the service station facilities if you need them. The staff were very polite and helpful with a minor problem fixed very quickly. A little external maintenance is needed.
July 2023 by 110raiank
I am writing to express my disappointment with the level of service I received during my recent stay at your hotel. Unfortunately, I had an unpleasant experience with one of your receptionists, Kerry. I requested to change my room due to the heat and my brother's medical condition, but Kerry was very rude and refused to help. She told me that all the rooms were fully booked and that there was nothing she could do about it. I was very disappointed with the way she handled the situation, especially given my brother's medical condition. Fortunately, another receptionist, Zarha, was kind enough to move us to a more suitable room that same afternoon. While I appreciate the other receptionist's help, I still feel that it is important for everyone to know about the negative experience I had with the first receptionist. In addition to this, I experienced issues with the cleanliness of my room. During my four-night stay, my room was not cleaned at all. I brought this to the attention of the receptionist twice during my stay, and she assured me that she would leave a note for the cleaners. However, no one came to clean my room or even provide clean towels or bed sheets. I hope that you will take the necessary steps to ensure that your staff are trained to provide a higher level of service to guests in the future.
July 2023 by CustomerJuly
Left at midnight after an electrical fire started in our room. Staff would not attend to the issue, or call fire service or inform residents. Legal proceedings now pending. It would appear that there was a significant training shortfall that pit all residents safety at risk.
June 2023 by captainewers
Omg god knows who they have staying at this hotel but wednesday evening 21st june 2023 several police vehices and 20 to 30 police officers raided the hotel looking for someone clearly very dangerous Other than that the hotel is a typical dated travelodge with lovely staff
June 2023 by Ollie B
Greeted on 2 of the 3 nights by smokers right at the front door which is a really poor scenario for non smoking visitors and the poor receptionist who also doesn't smoke. Receptionists were all nice at least all that I spoke with. Room was clean although was like a sauna with only a fan in the room to push hot air around. Very uncomfortable sleeping due to the room being too warm despite windows open over the duration of stay. Bizarrely windows were shut upon my arrival on day 1. No shower gel/broken dispenser which was a real nuisance as I had already stepped into shower before discovering this and no bath mat meant having to use a towel on the floor which again was odd. Room was quiet during stay which may have been the big plus. Lack of sleep and the odd other bits knocks the score down on this stay.Need to get coolers in the room!
