November 2023 by Steve Jeffcoat
In total 6 of us in screen 14 watching killers of the flower moon.Good film.Standard seats a bit tired. Had to sit on a bunched up jacket due to collapsed cushion.One of the 6 audience members wrecked the experience by constantly rummaging in their bag, fiddling with food wrappers, eating with their mouth open, looking at their phone, (ringer on, but they only took one call)Left a load of mess for others to clear up (see photo)A nearby couple had to move because of the annoyance.Towards the end of the film the auditorium got too cold.This was our first cinema visit since COVID and it forcibly reminded me why buying a big TV was such a great idea.
November 2023 by Diane Burge
Took our grandchildren to see Trolls Band Together, all thoroughly enjoyed it. Seats comfy and you can lift the arms up to give more space to us big people!
November 2023 by Tinisha Fuller
I'm giving 5 stars cause its cheap and cheerful here. However, with how long it's been about they need to spend money on a refurb and get much more comfortable seats that aren't cramped up together and have more space and leg room. The VIP seats don't feel any better, they don't recline and aren't anywhere near comfortable.
November 2023 by Gill Lockley
This rating is based PURELY on the service I received at the snacks kiosk on Tuesday 31st Oct. The queue was growing, yet there was NO pace from staff. Other staff were busying themselves restocking serviettes.I was eventually served by a young girl who had the most disgusting attitude. I asked her for a drink and popcorn, she only served the drink then told me she hadnt charged me for popcorn. There are NO prices and no wonder, it was extortion!This girl clearly hated her job and life and someone needs to remove her from working in a customer facing role.Yes the tickets are cheap, but quality of service (and a clean cinema) are actually worth more.
October 2023 by Tammy Beckett
Only really went because we had free tickets. Abit confused by the different seats. Would have been better if all the seats were the same. The decent seats are closer to the screen. Which I didn't know because we hadn't really been there before. Food portion (well nachos) are smaller than other places & only a choice of 2 flavour dips. Overall, I enjoyed the film, which is the main thing.
September 2023 by Jay Singh
Nice cinema with plenty of theatres/halls and somewhat comfortable seats. It is clean and tidy but the number available toilets is not enough in my opinion as you have to queue for a while if you go to the toilet during a film's interval as many others will also go at the same time. Tickets can be bought on the spot, or on their website and the app which is quite good and straightforward. I like coming here for the movies as it is in the Star city complex and there are other activities that can be done, which combined together can make it a day outing. Parking is free.
September 2023 by Chris Hibbert
I went to see Sound of freedom i booked cinema 15 seal c8 the and this was not fit for seating. When i spoke to Ryan (manager)he apologised 0ffered me a different seat and also gave me 2 complimentary tickets to watch another show this complaint was well handled and quickly dealt with. Excellent work and well done to Ryan.
August 2023 by S K
I have been going to Vue since I was a child however, overtime, I have observed the cinema has gone very downhill. The queues for snacks are ridiculously long to the point where you can miss the beginning of the movie. The quality of the food is also very poor and does not taste good anymore especially for the price you are paying.We booked the VIP seating at 7:99 per person, and upon sitting in our seats, we realised it was absolutely filthy with nachos all over the leather seating(please see images)Spoke to management who told us we must contact customer services. After speaking to Customer Service is to informed us we should?ve dealt with the issue at the cinema which we had tried to do. I am so disappointed and disgusted with the service. I would never be going to Vue again
August 2023 by Shahnaz Hussain
Went Vue cinema last night. I booked tickets online. When I went to screen 25 our seats were dirty looked like it haven't been cleaned after the show .when we complained to manager.he said sorry all seats are booked can't give you any where near your chosen seats.he offered close to screen seats which we didn't want and we paid for where we was comfortable to watch. After arguing with him he offered us complimentary tickets aswell as seats in front of screen. I wasn't happy at all with Vue cinema cleanliness. And the service. Photo added check the seats.
August 2023 by Istanbul
Long line to get tickets and only one counter open isn?t very sensible. Also prices for food and drinks could be better the mark up must be way over what they?re paying.If you want to watch the start of the film get to the cinema early because the queue for the tickets are long then the queue for snacks and drinks are longer.
August 2023 by Olaotan Opakunle
Nothing much to complain about. What works here are the basics that you'd expect at most cinemas. Decent seating arrangements, good space, viewing rooms are always clean when you go in, and the foods available are really good. Wish they'd show fewer advertisements before each movie though.
August 2023 by Kiren
Clean, comfy seats we paid for VIP. This just meant nicer seats not reclining or anything else extra but was decent for the price of £7.99. Queues for food were incredibly long so waited a while but overall good experience. Toilets nice and clean too. Free parking
August 2023 by Sandeep Chahil
I do prefer the option of tiered pricing for seats, so you can vary your total spend just by choosing slightly more expensive or cheaper tickets. Being a multiplex there's always a lot on throughout the day which is great. However I do find there is a massive variance in screen sizes, the largest screens are huge, but I have ended up in a small space on occasion too.
July 2023 by Bacardi James
Thank you, to staff member Ashma, I hope I've spelt that right. I haven't been to the cinema since before the very first Iron man, so was feeling pretty overwhelmed, especially when the place was packed with Barbie fans, we went to watch Elemental with my nephew this Saturday 4:15pm. She really went out of her way to make sure we were looked after, and gave detailed information on where we neded to be. I just wanted to point out that she went above and beyond in all aspects, she upsold products expertly, talked with my 8 year old nephew and was just incredible in delivering Guest Experience. Thank you ?
July 2023 by Andy Lane
Place is an absolute tip.Rubbish piling up, massive queues at the food counters, no staff around to tell us if we could go in to the cinema after it had been cleaned .Awful.
