February 2024 by Leafy Karim
Kasim went above and beyond to help. A real credit to the store
February 2024 by Leilah Bell
I HATE VODAFONE BUT....This is the only store I will come to from now on.Kasim is a absolute asset to the team.After being in a horrible trapped cycle for months trying to sort my broadband account out. Kasim went above and beyond and helped me when almost 14 other advisors couldn't.Kasim is the only reason I'm still with Vodafone and will stay with Vodafone.
February 2024 by abid basha Shaik
Bad customer service
October 2023 by Brett Aaron Hammond
The people in this store in Kings Heath are fraudsters that take advantage of elderly customers. My 86 yr old hard of hearing Father was told, untruthfully that his pay as you go account was no longer available and they coerced him to sign up for a monthly plan that he did not need. The pay as you go plan was working fine. When he tried to cancel the plan they told him there would be a charge of 300 pounds to cancel it. Outrageous, do not use this store.
October 2023 by Hamza Kiyani
Chole great help if you need any advice or help chole will help you her customer service is perfect and she makes you feel welcomed
May 2023 by Kelly Corcoran
Great store and great staff members, very Freindly and talk to you like your pals which makes it less awkward. I trust these guys without a shadow of a doubt when it comes to purchasing items.
May 2023 by Razi Baba
I went there for a replacement sim card because of PUK code. The staff was friendly and guided me through. Happy with it.
April 2023 by Craig Pullen
Was dealt with quickly, in a friendly manner. More enjoyable than calling the call centre.
October 2022 by Nuha Alam
Mariah helped me today, she was very friendly and I would definitely recommend going in store to ask for any assistance !!
October 2022 by Martin Holland
The staff were helpful and ever kind
July 2022 by Ronald Dark
It was the help I wanted the person that delt with my problem was as good as you could get and I thank him for his patients rate 5 stars
July 2022 by Lance Newby
Good,quick service
July 2022 by San
Myself, daughter and mother, went to my local Vodafone shop two days ago. The staff there was pleasant and very helpful. They were professional, very informative. After at least 30 + in the shop, we left with everything we needed and more.
June 2022 by Abdullah
I have placed a Phone order as an upgrade on the 12/06/22 paid for first class delivery it was meant to be delivered Tuesday 14th June and I didn?t receive it till now and today is the 19th June 2022 and they saying it will be delivered Monday or Tuesday 21st June 2022 I don?t understand why its taking them over 1 week to get my phone when i was told maximum 2 days I was meant to travel Tuesday evening and I delayed my Trip 4 times I had time booked off work thankyou for ruining my holiday Vodafone I been a costumer for nearly 5 years and this is how i get treated and when i call them to complain they hang up in my face worst service ever
March 2022 by san E
Myself, daughter and mother, went to my local Vodafone shop two days ago. The staff there was pleasant and very helpful. They were professional, very informative. After at least 30 + in the shop, we left with everything we needed and more.