August 2025 by M Khan Hanifi
11 August i had viset from there unfortunately 19:10 was close .
But opening time up to 20:00
not good
-10
July 2025 by Stephen Gregory
After being a loyal customer for over a decade, I am deeply disappointed by the appalling service and unprofessional behavior I recently experienced. The staff at this location ? particularly Harwinder and Adil Suleman ? were not only unhelpful but also openly disrespectful and engaged in blaming one another instead of resolving the issue.
I was misled into signing up for a 2-year scheme tied to a phone EMI based on credit checks, only to later discover the information provided was completely bogus. This not only wasted my time but also risked my financial standing. The lack of accountability and customer care is shocking. It?s disheartening to see a once-respected brand tarnished by such unprofessional individuals and poor management.
I truly wonder how such staff can sleep peacefully knowing they?re mishandling customers? hard-earned money and trust. If this is the new standard of service, it?s clear the brand no longer values its customers.
July 2025 by Hamdan Ahmed
When I first visited the Vodafone shop, they informed me that I could get a SIM-card on a postpaid plan. After three months, I would be eligible for a phone plan. However, when I returned after three months, they told me that my credit history was not sufficient for a phone plan. This felt misleading; it is unfair to tell customers they can receive a phone plan when there is still a credit history check involved.
I had already mentioned that I am new to the country and have no direct debits in my name. Despite this, they insisted that I take the SIM plan, which is quite expensive compared to other companies. For instance, I bought a plan for my wife from EE for just £13 per month, while I am paying £22 per month and still do not have a phone plan.
The staff member there told me to try again after another three months, which further reinforces how misleading the initial information was. I was excited about getting a phone plan after three months, and my wife and I even chose the phone?s storage and color. In the end, however, my credit history was declined, leaving me without a phone plan.
I need this issue to be addressed as soon as possible. I was hopeful about obtaining the phone plan, and now I feel frustrated. If this situation cannot be resolved, I would like to port my plan to EE.
July 2025 by Qiyang Jiang
Very very terrible staff. My former phone was stolen and I went to change a sim. He just told me to take a phone contract which last two years. And didn?t tell me it only can be cancelled in 14 days. Now I have to pay every month. If you can use other network, just run!
June 2025 by A N
Was on the phone with my autistic sister as she visited the bullring Vodafone store. She was served by Saba who she told that she was autistic and was spoken to in the most horrible manner. My sister explained she didn't understand and was told that she can't make it any clearer for her or offer any more support. Horrible attitude and service from her and made my sister feel very unwelcomed. 0/10
June 2025 by CA
On Friday 6 June I received a text from my mobile phone company (ID mobile, not Vodaphone) saying my new SIM card was on its way. I contacted their live chat (you can never speak to them on the phone) and they said they would cancel the new card and my existing card and sent me to Currys to pick up a new one.
On Saturday I received a message saying my e-sim was on its way. I went on their live chat and told them how concerned I was. They said they'd put red flags and extra security on my account and not to worry.
On Monday I received a text saying they were sorry I was leaving and that my number would be ported to my new provider. On live chat I begged them not to do it but they said there was nothing they could do.
Then I started getting texts welcoming me to Vodaphone and then my phone went dead.
I phoned Vodaphone but they said it was up to ID Mobile to get my number back. I persisted and they said if I went to my local store with my driving licence and passport they would sort it for me ? I now realise this was just a cynical way of ending the call. I travelled to my local store but they said there was nothing they could do.
The thieves have hacked into my email and have used the Vodaphone network to obtain one-time passcodes which have allowed them to access my bank account and two cash ISAs. If you phone the number, now controlled by Vodaphone, the thieves will actually answer the call. I am in despair. I cannot believe Vodaphone will not intervene. No wonder cyber crime is out of control ? Vodaphone are supporting it.
May 2025 by helen newsam
Thank you so much to the wonderful lady who helped The gent today who lost he's phone the man with he's service dog. You need to be promoted to manager,sorry I didn't get your name but you know who you are ?????
May 2025 by Sozhin Muhamad
My experience with Vodafone was extremely disappointing. Their customer service was completely unprofessional and rude. Not only did they fail to resolve my issue, but they also spoke to me in a disrespectful and insulting manner. This kind of behaviour is unacceptable from a major company. I would never recommend this service.
April 2025 by Lisa Arkell
Went to the Vodafone shop today in Birmingham. The lady that serve me was really rude as I told her I was hard of hearing she said she could speak louder. I asked her if she could speak slower she Said she could turn her mic up and pointed to her ear, then just laughed. I wasn?t impressed and left.
February 2025 by WORLD TRAVEL TREKKER
Absolutely rude customer service...went on 9 feburary at 4.40pm was advised by voxi to sort out problem to vodafone and they just refused to help completely...on top of that they tried to make me get another contract with them ??? they think I was born yesterday. 0 stars from me as I traveled very far to be treated like this.
February 2025 by Usama Qureshi
Its 7 pm they closed the door, its a clear lie.
January 2025 by Aaron Alcock
Aadil was brilliant, helped me and my partner out of being a great member of staff not just because he wanted a sale. Thank you so much!
December 2024 by Miheer H.K
Didn?t have a lower star. Worst customer service and employees. The staff was very rude and was only encouraging local crowd whereas not responding to anyone else. The staff lack manners and ethics and are disappointment to such a great country where people think everyone is sweet and educated. Highly recommend to change and get new staff any staff. Or get the current staff trained and educated .
November 2024 by Ruki Riaz
Absolutely shocking the staff are so rude. The first time I walked in and it will be the last. The customer service was disgusting. I went to get the sim card today the level of support was so poor the communication was so unprofessional. I felt so rushed I was trying to explain something felt the individual didnt wanted to listen and refuse to help.
Another member of staff i was given for help she was trying to help she was on her phone while waiting some information to load on the system. Any question I would ask she would answer i don't know ?.
The management needs to train the staff or replace. Not all staff certain staff that are in wrong profession in that department. Every customers should feel heppy with customer service they recieve. This place is doing customers favour. When you guys need customers for business.
November 2024 by kelvin macharia
Worst customer service, rude staff especially Kully. If I could rate them a negative, i would gladly do it.
