February 2024 by Clare Preston
Best optician I have ever found.
February 2023 by Sarah Nutt
Hi I have only been to have my eyes test once at Vincent roberts and I am very happy with the outcome and new glass. I was all so very Sade to hearing about what had happened, and wondered if they are still open but maybe in a different place?
November 2022 by Marie Round (Rie)
Ive been visiting this specialist for several years now. Staff have always been professional, knowledgeable, friendly, honest and helpful.Today was no different - Mr Roberts was patient & happy to take time to explain everything so I understood any issues & detail options available.As usual the establishment was clean & social distancing/protective measures were adhered to.Thank you to all the team.
November 2022 by Jamie Black
Cant believe what's happened vincent and family... so sorry. Thank God everyone safe and wellKeep strong you are so great as an optician and have known you for years. Thinking of you . Marilyn and Jamie xx
November 2021 by David Bradley
Amazing optician and wonderful service. Really treats you with respect and courtesy almost like you were part of the family.Reasonably priced and of course it's a family business so it's always important to support them where possible!Give them a look, you'll see what I mean...sorry for the pun! Haha!
November 2021 by Abigail Dingley
Called Vincent Roberts up a few days about about my sons eye, I described what it was like over the phone and Dr Roberts knew exactly what condition my son had, he asked me to send him a few pictures which I did and he confirmed my son had cellulitis in his eye, after calling Katie Road 2 days running prior speaking to Dr Roberts and them fobbing me off I called the doctors as I was told by Dr Roberts that my son needed antibiotics right away as his condition was getting worse, anyway cut a long story short Dr Roberts got my son an appointment at the eye hospital and then called me the following day to see how we got on, I have to say a massive thank you for your help and would highly recommend I can't thank you enough amazing service from reception to Dr Roberts
November 2020 by Paul Sheppard
1st class service, would highly recommend!! Taking two small children to the Optician is not the easiest of jobs, but I have to say Vince and his team were amazing. Vince explained to children and I why glasses were needed, and the ladies then took their time showing us a range of different glasses. Thank you
November 2019 by John Meadows
I have been coming here for about 15yrs and I thoroughly recommend it!
November 2018 by Gary Dolan
Vincent Roberts is a true gentleman, nothing is to much trouble for him or his staff. They go the extra mile and excel in customer service.
November 2016 by redmark1711
I attended that opticians with my five year old son. The optician was very professional and charming with my son and I would thoroughly recommend him, unfortunately the same could not be said for his staff.When I arrived I was asked a number of questions in such a manner that I felt that I was being interrogated by the SS, when I wasn't sure of the address of my son's GP I thought that she was going to call the gestapo!We were kept waiting for 25 minutes I understand that appointments can run late but at no stage was I given an apology, explanation, eye contact or even a smile. When I suggested to the assistant that her customer service was not what it should be she jumped out of her seat, folded her arms and became quite aggressive. This situation could have been resolved by a simple 'sorry to keep you waiting' and I would have gone away quite happy.
November 2016 by Clare Bowyer
Great service here at Vincent Roberts, was tested by the man himself who was very polite and thorough. I ended up having to cancel my glasses in the end but they were very understanding and no problems at all here. Would recommend!
June 2012 by Iona B.
I have to admit that I don't really like opticians much. All to do with childhood trauma or something. I tend to avoid them like the plague, however my husband needed to update his prescription and get a new pair of glasses. We were looking for an inexpensive pair of frames that would look good. We weren't bothered by all the designer gumpf as we have two small children, the youngest of which likes nothing more than to pick up Daddy's glasses and play with them by pulling them in every direction possible. We were also looking for stylish frames that weren't grey-it's amazing how grey seems to disappear into the background and I've lost count of the number of times we've lost valuable minutes of our time hunting around for the blessed things. Suffice to say that here you can find all the designer gear but also good looking but inexpensive frames that have a splash of colour which should make themeasier to spot around the house. Nice service, nice product and helpful opening hours too.
