March 2023 by Gwyn Pugh
Needed some assistance and Helen was superb, understood my lack of I. T and guided me through the process beautifully. Thank you Helen
March 2023 by Maria Hammond
Florentina Stan from Unity Trust Bank was extremely helpful todayThank you
November 2022 by Anonymous Person
I found all the paperwork and signaturory mandates pretty confusing at first, but once I called Stephen and the other people at Unity bank, I found them incredibly helpful, supportive, and happy to explain things to me.
November 2022 by Peter Stevenson
A brilliant experience with Florentina today. Kind, informed and patient, she handled me well! (Not and easy task!)
November 2022 by Carol Cooke
I'm coming to the end of my job here with a mental health charity, Cardiff & Vale Action for Mental Health, retiring at the end of Nov 22. I wanted to say a big thank to the staff of Unity Trust Bank, who over many years who have been unfailingly so helpful and friendly. I particularly wanted to thank Steven who has helped me recently [with a lot of patience!]. I recommend Unity wholeheartedly. Carol Cooke, Nov 2022.
October 2022 by Rachel Bollen
These are a great bank with links to the trade union movement. They also provide an exceptional service. Their systems are straightforward and a person tends to answer the phone after a couple of rings if I ever have any need for help - no long hold times and a simple security interface. We need to see more of this in our world. 100% recommend.
October 2022 by FRANCIS MAHON
I just spent only a few minutes on the Unity Trust Bank customer support line with Florentina (Stan) - such clear polite and efficient service, so helpful, a big thanks, everything sorted!!
October 2022 by Ishtiaq Ahmed
Outstanding customer service from Unity Bank Trust, namely from Helen and Nadia. Very professional, prompt and extremely helpful. Really appreciate it, thank you so much for everything. All the best
October 2022 by Adam Corbett
I've had a lot of really great service from this Bank. Their ethical values mean that money is well invested here.
September 2022 by Terry Clay
Unity Trust is more ethical than many banks and has a very useful dual-control online banking platform.However, trying to update just the phone number of the main contact proved a nightmare with two separate advisors giving incomplete information resulting in abortive attempts and wasted time (ours and theirs).I would only add that most banks are probably equally weak in money laundering prevention processes and that is mostly due to poor legislative clarity and consequent ambiguous training.The last advisor was patient and kind and has, hopefully, advised us of the correct official process, which we have followed, including using Unity Trust's printed guidance on ID.
August 2022 by David White
Exceptional service from the Unity Trust Bank. As a current signatory of our Organisations bank account, I had to contact their customer services. Wow, I wanted to increase my permissions, and the response was speedy. Having completed a number of security checks and sending a countersignature agreement, the account was updated. All in one day, polite, professional and efficient service, well done Customer Service department.
August 2022 by Malcolm Crook
I was well pleased with the way that Stephen, at Unity Trust, responded to my query today. I scarcely had to wait to get through and he responded both helpfully and efficiently with my queries. Excellent! Thank you Stephen and Unity Trust.
August 2022 by John Fishlock
Absolutely fantastic service. Florentina was a star. Professional throughout, kept their word and resolved my issue far quicker than expected. I could not have asked for more. 1st class all the way
August 2022 by John Lockson
1st class service all the way. Florentina was an absolute star. Professional throughout, kept their word and resolved my matter far quicker than I expected.
August 2022 by Jackie Walton
today i had to ring Unity Trust back and very quickly my call was answered by a young man called jack not only was he very helpful and kind to myself as i was pancaking a lot he help me through everything with a fantastic attitude well done unity for your excellent staff ,