February 2024 by redmusic Birmingham
Have to agree with recent reviews, dreadful service today unfortunately and a mix of advice from different staff members? ?
December 2023 by Mohammed Ali
Worst bank you can visit, shame they've closed the other "better" branches and left this open with miserable moody workers who don't even look at you properly or have any good customer service skills. Absolutely ridiculous.Better off changing banks
May 2023 by Hiwa Mohammed
All staff a very friendly
January 2023 by Soeail Anjam
What are rubbish branch I went there 4.35 pm When I went to the machine to deposit my money It says I can't deposit Ask the lady manager She said everything close And it was 6 people None of them was working And on the website it says the branches closing 5 o'clock but they have closed everything before There is an empty the Deposit machine so they can go home early Very disappointed what a rubbish Management End the service I've been with the bank for more than Sixteen years Now I am thinking to change
November 2022 by Atick miah
Waste of time there 4 staff working in there and they always close the counter absolutely a joke you trying to say none of them stuff know how to run the counter done 5 complaints for this nothing happened absolutely a joke
October 2022 by Shaz
Good customer service very helpful one of the best branches one of the staff Abu very respectful and helpfull Brilliant worker
October 2022 by carl harris
Local branch closed, telephone helpline not available, online help worse than useless
August 2022 by Hirah Nazir
When I walked in there was one cashier open and waiting for so long. They then opened another cashier in the end.
August 2022 by Wacky Wonder
Waste of time visiting on a Saturday morning as none of the counters are open.I can only visit on a Saturday due to work as they close before I finish work. Looks like I'm going to have to look for a bank which has opening hours that caters for working people.
August 2022 by Md Amin
Customers on the q and one staff serving on desk and two staff walking around.
July 2022 by nasir yasin
Bad and rude customer service tsb sheldon
July 2022 by Laura
I was told on the TSB app that my debit card would be ordered to this branch for Mr as previous ones hadn't arrived at my home address... when I arrive a week and a half after it should have arrived the woman behind the counter was completely useless/unhelpfulTold me my card hadn't arrived without even checking.I asked her if she was sure as she hadn't even checked & was told it wasn't there.Unhelpful & incompetent.
April 2022 by Shamalamadingdong
The small overweight female in her late 40s that works on the floor directing people needs to do a customer service course, she has 0 manners and is exceptionally rude and obstructive. Time to find a new bank I think.
September 2021 by Carol Walker
We went in on Saturday 21 Aug and the man was lovelyhe was from another branch but so helpful
July 2021 by Claire Jones
Very unhelpful bank especially as I was a new customer. Awful opening hours for people that work.My advice go somewhere else .
