February 2024 by Mohammed Latif
Amazing bank but it?s always out of cash, Haha.
January 2024 by Ally Shaw
The ash point here are alway out of money
December 2023 by Nimra Zamman
It's best
November 2023 by Danish Khan
The branch higher ups lack professionalism.
October 2023 by Mo Hassan
Deserves zero stars to be honest. The phone line holder was being ridiculous. Opened an account where they told us it will take 1 week and they said if it doesn?t come during then to phone. It?s been more than 1week phoned them up to trace what was happening but the person who picked up was asking ridiculous questions such as we need to speak to the cardholder then changed her words to she has to come in so that they ask security question and see her passport. When all I wanted was for them to update me when the card was coming.
October 2023 by Sarah Sarah
One of the worst branches ever after my money never came out the atm and requesting cctv footage and having to go through ombudsman they claim I hadn?t raised any complaint of my atm dispute bunch of lists work in this branch
March 2023 by Aisha Sadia
I cannot give thanks enough to raina and panama for their excellent customer service and their ability to serve me in a timely manner. They were able to reassure and help me to resolve any issues and went out their way to ensure I was satisfied with the outcome. Definitely would recommend.
January 2023 by Noreen Begum
I cannot describe this banks excellent customer service , I have never been more impressed, when I enter the bank , there's always someone there to ask you and question you on what you need or what your looking for , and customers are treated with respect no matter what . I was very happy with this one particular staff , Heli Mehta. She took her time with me and did whatever she could to get what I need , she was speaking very politely and was one of the most kindest staff ive seen .
October 2022 by sam
worse branch from tsbabdul and nasreen was so rude. they had staff roaming around but not bother serve customer. i waited 30min withdrawn cash to counter.
September 2022 by Jamie Louise
If you cant accept cash over counter after 4pm and no customer service staff after 4pm then you may as well consider the branch closed at 4pm and tell your customers this....instead of allowing somebody to waste 1.5hrs of their time with a pointless trip to and from your branch because they thought you were open to serve customers until 5pm!
August 2022 by Talha Mesut
Cash in desks closed before they supposed to. Staff desperate to go home - If you don?t like your job, stay at home.
August 2022 by Iram Malik
Good bank some nice staff, but always long wait never open enough till could wait up to an hour to get served due to 1 or 2 tills open when bank busy they should open more tills then walking around. Theres no other bank closer so have no choice
August 2022 by Hafsa Kausar
Just 2 cashirs open always, looking at least 20/30 minutes to just get seen.
July 2022 by Bilal Iqbal
Probably one of the worst banks to ever exist, tried opening up a student account here and they kept on rejecting it because I didn't have enough proof of identity/adress, I gave them a valid passport that was up to date and many letters that were on my name, I even had to pay 35 pounds for one of those letters and it was even signed by my doctor, in the end, one of the staff opened me an account as I kept on going back constantly to make the account but then it went through a second checking process and it was rejected, also the staff are really rude and not helpful at all, instead of giving you advice, they shout at you and say "you should already know that we have a strict policy", like how would I know all the policies the bank has, this bank needs to shut down and I suggest that no one goes here to make any accounts.
July 2022 by Nazia Waseem
Not often I go to alum rock branch when I did today Nasreen staff member helped me with international payment she was very welcoming and talked through everything...
