April 2018 by Dskellington
A large Toys R Us store with a large sellection of toys and has friendly and professional staff. It's very sad to see Toys R Us closing its doors for the last time.
November 2017 by Sobia Parveen
Brought a cot bed mattress for £99.98. Was not told that if i spent £100 i would get £10 gift card as a promotional offer was on. No point of sale or posters or anything to advertise this offer. I could of spent another 2p to get the £10 gift card. Staff are clueless. Was served by girl called aliyah, even she didnt tell me as staff should especially as there is a offer on. Rubbish staff. Same day went to oldbury branch and found out about the offer.
October 2017 by Z S
Nice out of town toys r us store. Good location easy to get to free parking available. Nice sized store so good selection of stock. Good friendly efficient service.
September 2017 by Shaz Amed
DO NOT buy anything especially bikes from here!! You have been warned.. if there is anything wrong with the item.. no refunds will be given!! I was fobbed off 3 times and im still waiting for what should be a straightforward refund!!!
March 2017 by Alison Reid
Can I please say a great big thank you to Martin from your store. I phoned up a few weeks ago to try and locate a toy my grand daughter wanted for her birthday. Martin went out on the shop floor and located this particular toy for me. When I explained that I was actually in Scotland Martin took the time to tell me how I could get the toy transferred to Edinburgh. I can not stress enough how customer focused and how pleasant this guy was. I got in touch with my local store in Edinburgh and spoke to Lorraine who again was so helpful and pleasant and arranged the transfer. You have two fantastic staff. Thank you so much. Best wishes Liz Anderson
