August 2023 by ankush nischal
Nothing to fault. Spacious and easy to see tiles and combinations. Elise was our sale advisor and she was AMAZING! took her time to create such a perfect design and so patient with me as I flapped about inbetween designs. Had such great fun. Thank you x
May 2023 by afa pang
I have a great shopping experience in this store. All staffs are very helpful and highly knowledgeable in tilting. It is must better than B&Q. Adam helps me to sort out what we really need on waterproofed floors. Thank you so much for your hard work on bank holiday ??
December 2022 by viva m
Spoke to a gentleman called Noman on the phone, who was very helpful when I asked him to check the stock for 2 tiles. I didn't need them after all but thought he deserved a review for his service. Thankyou
October 2022 by Hx
The staff are AMAZINGSo patient and helpfulThank you Susanna and Numan for helping me so much .Also thanks to the manager TimI have been in so much and asked lots of questions . I would recommend this store to everyone?
October 2022 by Jackie Bond
Amazing staff, couldn't have been looked after any better!
August 2022 by Ghazala Begum
The staff in the Erdington are so polite and helpful - love how they're always so happy too :) thank you.
August 2022 by G B
The staff in the Erdington are so polite and helpful - love how they're always so happy too :) thank you.
July 2022 by Jay B
Helpful friendly staff with a great sense of humourKnowledgeable too
May 2022 by Raminta Babone
Excellent store and amazing staff. We found exactly what we wanted in this place and lady who helped us was very knowledgeable and nice. Even when we bought too many tiles there was no problems with refund. Fantastic customer service and many thanks for all your help.
January 2022 by Kim
Brilliant store! Great selection of tiles, knowledgeable and very helpful staff. And Tim answered the phone - twice - almost immediately, with a friendly, "Topps Tiles, Tim speaking, how can I help?" Glorious! No awful "Press One" with a recorded voice telling you to check on the website. Tim also asked questions to check how we were going to lay our tiles - and immediately made useful suggestions about what adhesive to use.Highly recommended.
November 2021 by Rhys D
The ladies and gents at the Tyburn Road branch are really helpful. Sorted me with some nice patterned tiles, and after my tiler decided to cancel on me last minute gave me a list of numbers of trades to try and help me out.Would 100% recommend using this store, and indeed I will for future renovations on my house.
October 2021 by bushtucker kwe
? Excellent customer service and great products.These guys are helpful, friendly and highly efficient. They have answered all queries and requests promptly and comprehensively. I have found them extremely professional and in all respects. The tiles I got were good quality and the staff were quick and understanding with adjustments, exchanges et cetera. Even the guys on email at HQ replied swiftly to messages and gave me the information I needed.
August 2021 by Chris Simmons
Fantastic experience from start to finish. Staff were very helpful and went out of their way to explain different tiles and to test different types in the store. Even when I came back a week later to get additional items they remembered the order and helped to sort a small refund. Brilliant customer service!
August 2021 by Kim Quance
Brilliant store! Great selection of tiles, knowledgeable and very helpful staff. And Tim answered the phone - twice - almost immediately, with a friendly, "Topps Tiles, Tim speaking, how can I help?" Glorious! No awful "Press One" with a recorded voice telling you to check on the website. Tim also asked questions to check how we were going to lay our tiles - and immediately made useful suggestions about what adhesive to use.Highly recommended.
August 2021 by Partha Guha
It was a very pleasant experience to do business here. the staff were helpful, aware of customers' needs, and ready to advice on options. I really appreciate this consulting approach whereas in many other stores, you're rather left to shop by yourself and use your judgements while the store staff stay hands off. Topps were not like them. I don't regret that I've probably gone top of the range with them, as the materials and services are surely with it.
