March 2024 by Nicola Falle
Absolutely awful staff member looked at me up and down like I was something on the bottom of her shoe! Would never spend money here
October 2023 by LA
Amazing items , staff helpful and comfortable shoes
October 2023 by Chunguan Gao
Super helpful and friendly staff. I couldn?t have a chance to try on due to closure time but I came but for a swap because of the unmatched shoes and they were welcoming and helpful. Keep the good job guys. Many thanks!
October 2023 by Tom E
One year late doing this review. I went into the store to try on boots to know my size .. all the staff were super friendly and helpful!!
August 2023 by Terry Hiscox
Went to Birmingham today 26.07.23. 40 mile round trip. Went to the timberland shop.I was greeted by very pleasant staff who were very helpful. In the past I have had several pairs of boat shoes. I asked for a pair size 9, which is my normal size they were far too narrow went up a full size to a 10. Still far too narrow. These shoes were £140.00.It amazes me how anyone can fit into these shoes.I am extremely disappointed and will not be purchasing again.
August 2023 by Rajesh Tak
Jacket is brilliant , service was excellent. The only thing which can be improved is in store display
March 2023 by A T
Honestly, I would much rather enjoy shopping in your store if it wasn't for the store clerk following me around. Today, I was going to buy some items but I got fully put off as soon as the guy followed me upstairs and was just watching every move, I left store straight away after I had exchanged my items. It's an uncomfortable shopping experience.
February 2023 by Ansar Butt
Manager was extremely difficult and charged us full price on a sale item! Ended up returning the item and buying it online.
January 2023 by Tom Cooper
Pleasant staff and fantastic products.
December 2022 by Rainer Hurricks
Awful customer service - refused to acknowledge a clear fault with shoes after only 2 wears. Seems to be consistent with Timberland's generally poor customer service reviews. If you value good service - look elsewhere.
December 2022 by JustWinBaby
Went in to buy a jacket that I already looked up online. I wanted to see it up close. As soon as I walk up stairs the blonde lady hovers over me ?Can I help you??.No we want to be left alone to look. If we need you we will grab you attention. Then when I politely say, ?No Thank you I?m just looking.?She then stands right next to me arms folded like I?m about to steal everything in the store.So I walk out and get a jacket elsewhere ?
November 2022 by C0nquestor
Great place sooo many good shops timberland is good for high quality boots and they have such a wide variety of them ?
November 2022 by Cameron Rolls
Purchased a pair of the original 6 inch premium boots in September and the service was brilliant the lady who helped us I can't remember her name was so helpful. TBH the staff in general seem interested and the store is very pleasent itself. I definitely recommend a visit to this store.
November 2022 by Sophie Hughes
Very attentive customer service. The lady who served me was super friendly! I don't know her name, and it's not on the receipt but she was wonderful
November 2022 by Matt Stewart
Excellent Customer Service by Harley, Boat shoes not in stock but he ordered them to store for me.
