March 2024 by Sana Khan
Had a wonderful experience in this store. The fabulous assistant named sevine at the fort store was extremely helpful and did a marvellous job. Would definitely visit again.
March 2024 by Sash Nasheen
Went in today to purchase the red good girl, the Asian male that assisted me was absolutely amazing great customer service thank you for your amazing customer service doing a great job bless you
January 2024 by Mahek R
Came in on Friday and was appalled by the service from the sales assistants to the manager. Asked the 2 blonde girls for help choosing a perfume for my mom and I got ignored. Instead, they carried on talking about their inappropriate relationship with their boyfriends - a bit surprised because they were not exactly God?s gift to begin with. Will never shop from here again, absolutely disgusted.
December 2023 by Narcis Craciun
Good place to buy a nice gift for someone special
November 2023 by Samara Bibi
I always hate going into this store in fort. and this time was definitely the last time .The attitude of the workers is terrible no costumer service skills at all . Lady seen me waiting on the counter waiting to be served she walked away from the till and carried on on the shop floor . Then when I did manage to get someone to help I had to find someone to help me get my package and she was so rude . Literally like I had forced her to do some work . Avoid this store in fort .
June 2023 by Safa Hussain
Sophie?s customer service was incredible she was so helpful and patient!!!Very friendly
May 2023 by Robert Rozwod
Approx
May 2023 by R U
not happy with the customer service with the Fort, Perfume Shop. Female staff are very rude, don?t know how to even speak to a customer, let alone follow their guidelines. There is no reason to be harsh to any customer who is simply just wanting a service. Even with evidence, the lady kept saying ?I don?t have to do anything, I?m not doing it for you?, which I find just unacceptable. Won?t be returning
April 2023 by Google user
If you are going to go to the perfume shop, avoid the one in the fort by any means. Most of the staff are rude, they do not understand the basic company policies which every other shop follows. They seem very discriminative and seem to pick and chose which rules they can use on which customers. It?s seems as if there is anyone from a minority background they will be judged as if they are there to steal, not buy anything etc.\\nThey cannot follow the basic rules which every other shop and the company follows such as exchanging a faulty item, being told the it is up to the stores discretion if they are to offer a refund or exchange. No mention of this on the company?s website and when speaking to a customer service agent on the phone, they also advised the same thing that there is no such thing a store discretion. An absolute shambles of a shop and a disappointment to the perfume shop brand. This store needs closing down or a complete change of staff from the sales advisors to the store manager.
April 2023 by Rutbah Munir
not happy with the customer service with the Fort, Perfume Shop. Female staff are very rude, don?t know how to even speak to a customer, let alone follow their guidelines. There is no reason to be harsh to any customer who is simply just wanting a service. Even with evidence, the lady kept saying ?I don?t have to do anything, I?m not doing it for you?, which I find just unacceptable. Won?t be returning
April 2023 by Rania Zeb
I had a really bad experience with this shop. The staff were so unfriendly, one girl in particular refused to serve me even though I came in multiple times and was following the company?s policy on returns. It was so unacceptable and so unprofessional. I do not recommend this store at all.
April 2023 by Bilal Ahmed
If you are going to go to the perfume shop, avoid the one in the fort by any means. Most of the staff are rude, they do not understand the basic company policies which every other shop follows. They seem very discriminative and seem to pick and chose which rules they can use on which customers. It?s seems as if there is anyone from a minority background they will be judged as if they are there to steal, not buy anything etc.They cannot follow the basic rules which every other shop and the company follows such as exchanging a faulty item, being told the it is up to the stores discretion if they are to offer a refund or exchange. No mention of this on the company?s website and when speaking to a customer service agent on the phone, they also advised the same thing that there is no such thing a store discretion. An absolute shambles of a shop and a disappointment to the perfume shop brand. This store needs closing down or a complete change of staff from the sales advisors to the store manager.
March 2023 by Sweetie 22
Fantastic customer service from manager (Satti)and her team. Not sure why people have said bad thing about this store. I've not experienced bad service. Definitely will be returning soon ?? Thank you ladies.
February 2023 by Maureen scarlett
Good service assistant's very helpful and friendly
January 2023 by Dee Nzara
Staff appear racist. I?ve entered a few times and staff walk away and don?t serve me. However when a white customer comes in they rush to assist. It?s discriminating and puts you off to shop in there as a black customer. I am disappointed in their customer service and this should be improved asap.
