February 2024 by Tabitha Kelly (Tabby)
Loved how helpful the staff were, really helped me to find just the right perfume, its defo my new favourite & my new unique smell that will always wear. ???
December 2023 by Cherrie Hewitt
Great selection of perfume, cologne and prefect gifts for everyone. Polite friendly staff
December 2023 by RSS 1
Won?t ever buy from here again in the future. Unfriendly staff, was waiting ages to be served with only one staff member working on the busy run up to Christmas. Her name was Angela and wouldn?t let me return a faulty item. Needs some customer service training skills. Rude!
February 2023 by Sumyia Sam
Good store cooperative staff
February 2023 by Dead Soul
Good store cooperative staff
January 2023 by Val Ellis
I don't appreciate being lied to, don't tell me an item is 75% off when it's even cheaper than the price you're offering at every retailer. A "£50" item that is available everywhere for 18 and you're selling for 20 is not a £30 saving its a £2 oversell.
July 2022 by Zarina Hassan
I bought varsace Eros 100ml,which cost £98.00.I wanted to buy a 50ml or even 25ml unfortunately the store didn't have it.
July 2022 by Anum Saad
Professional and courteous staff ??
January 2022 by Catherina Iulica M.
Nice shop with many offers ?
July 2021 by Arina Javed
Good deals, but staff was extremely moody. I asked if I could exchange a gift bag that I had bought from another fragrance shop as it had a hole in it. The sales lady looked at me as if I swore at her mom. She told me that she can exchange the bag but not refund me which was fine. They gave me another gift bag but it also had a hole in it. When I asked if they could give me one without a hole in it the sales lady went on a rant about how there not meant to as I had not purchased from them. I mean if you cant exchange bags JUST TELL ME WE CANT GIVE YOU A BAG. I couldn't be bothered to talk to her anymore so just took the bag, as I walked away I could hear her sniggering and laughing with another sales girl. Need to work on customer service skills. NOT A GOOD EXPERIENCE. WOULD RECOMMEND THE PERFUME SHOP OR BOOTS GREAT CUSTOMER SERVICE.
July 2021 by Joy Williams
I was looking for one of my secret Santa gifts and found the product cheaper on Amazon. As I dont like shopping on line, I thought I'd go into the shops in Birmingham city centre. The prices I saw were £32.00 on line and in shops. Debenhams didn't have it, but suggested I try the fragrance shop and I met a wonderful shop assistant who was extremely happy and pleasant even though the shop was extremely busy. I asked if they did match the price and she said yes. I was expecting to pay £27.99 but I got it for £25.00, what an amazing deal. Please go and shop at the fragrance shop in the bullring Birmingham first if you want a bargain. Great service and quick considering queues. Thank you again too that extremely lovely assistant. ?
July 2021 by Tomo
Lovely staff, who are really willing to help you until you find the right fragrance for you! Great experience overall ?
January 2021 by THE SNEAK PEAK CHANNEL
Best fragrance shop in the West Midlands the manager kesha is always helpfull
January 2021 by Bahaa Rashid
Always got the best deals and offers on perfumes
January 2021 by Mafi Fuad
Very helpfull staff
