November 2023 by Craig Bull
Really good place this. Cheap as chips for a breakfast the beer is well priced too compared to most places.The tables we tended to sit are were usually sticky in places and the menus were sticky too. But other than that the food quality etc was great for what you pay!
November 2023 by Miroslav Kolar
Comfortably located in the city centre very close to New Street Station. All the sights and attractions are well within walking distance. The staff are friendly and helpful. The room was clean.
November 2023 by jo wood
Booked for one night as in Birmingham for a show in the Arena. The hotel is ideally placed, close to the train station. The staff were all friendly, the room was clean with great facilities (very comfortable bed) and reasonably priced. Would definitely recommend, will stay again.
November 2023 by P F
It's a spoons, does what it's designed for.A good hideout from the rain with the added bonus of lunch and a pint for less than £10. Can't go wrong in my eyes.We all know what spoons is, it's god damn beautiful that's what.Food & drinks: Ticks the box for a quick, simple and cost effective bite to eat.
October 2023 by James Fahy
Review for pub only, not hotel.It's a large Wetherspoons with the usual range of drinks and food. Prices are higher than my local Wetherspoons, but this is in the city centre. Most seating is out in the open, so it isn't as cosy as some pubs.I wasn't impressed with my burger but the beer was good.
October 2023 by Will Scott
Decent staff, decent food. Good prices. Just need to work on the attention to detail and would easily have been a 5.
September 2023 by Sara Keal
Went for breakfast and the tables was absolutely filthy. On entry I kindly asked for the tables to be cleaned which took 15 minutes after asking again for a lady to come back with a piece of blue roll no sanitizer . The coffee machine was broken and the service was absolutely atrocious. Anything was too much and too much effort . The food was cold for two people on the table for them to take it back and just microwave it and it still came back cold. The young girl had long hair swinging it everywhere which I saw end up in another tables food. Very unprofessional and an embarrassment to Wetherspoons.
September 2023 by colemen
I really don?t know why I am bothering to submit this review as Wetherspoons never seem to read them or comment. They certainly don?t take any notice of them as their customer service level continues to decline. This was no exception. We popped in for lunch to find the place busy but certainly not full. This is a city centre pub and usually rammed to the doors - it wasn?t, far from it. I went to the bar and waited behind a lady just being served. When she finished, the lady moved aside, I moved forward and the barmaid just walked off !. By this time there was another customer behind me. We waited and eventually a guy came to the till in the middle of serving someone else. He finished, the customer left as did the barman !. He moved less than 5m up the bar to serve someone else. He then proceeded to serve another customer who had just arrived. By this time we had waited 5-10 minutes. A Lady looking more senior than came to the till with a chef and began pushing buttons. I asked how we could get served as two staff had already walked away. ?Well - we are busy? was the reply !. I pointed out that they weren?t, and that we had waited quite some time and the guy continued to serve new customers. She said again ?we are busy? but then promised to serve us next. Our food came quickly but I?m mystified how freshly fried runny eggs can be served STONE cold, not luke warm, COLD. That?s a new one on me, I bet even Gordon Ramsey would have trouble with that one. In summary; awful customer service, poorly prepared food and rising prices. Pretty much sums up most of our recent experiences of Wetherspoons. Where will it all end ?. Tim is clearly not bothered.
September 2023 by aaronking1988
I arrived mid-afternoon. tried the door then realised you had to push the button to get in. The response was almost like it dont be so silly it is already open. "Pull the door" Got up to the reception no afternoon. can i get your name for check-in no did you have a pleasant journey? Then seemed like she couldn't find my name. Instead of just keeping on looking and dealing with it she looks up to her side when one of her colleagues comes though "You going to laminate that" Then turns around and gets the laminator Do you know how to work it. Then says my surname and goes is that your surname or first name. (should have been obvious) Oh, here it is. Sign here as you're agreeing to nonsmoking in the room which is fine quiet normal and say that breakfast wasn't included which was fine. Got to my room on the second floor. the first thing that hits you is the size of the room this was just the standard room. The room faced the street. two sets of windows the outer ones only opened slightly and the inner ones slid so could get plenty of fresh air. The carpet seemed brand new. The bed settee could do with replacement. tv could have been bigger as the screen itself was on the small side compared to the actual TV itself. The bathroom had soap for the sink but nothing for the shower, There was a shelf for your own items but that was on the opposite side from the rain-style showerhead. sleep rating was ok but on the first night got woken up by the barles being delivered. On checkout there was a few members of staff at the reception area said im checking out for 210 (prefer to hand it over then putting it in the box) One member of staff said oh ok thats 210 left. No thank you no have a plesent jounery home.
September 2023 by jules12354
Don?t let outside put you off. Reception as you go in and had to take lift to floor. Rooms big and everything you need there. Clean and well kept. Little old inside but nothing major. No noise. Ate in pub downstairs for breakfast
August 2023 by 433Richard
We requested a quiet room and we were at the back of the building, in room 206. No traffic noise, but a background hum from some sort of extractor, possibly. Spacious room and bathroom. Shower was good. Room had good lighting. Decor a bit dark and plain. Good blackout linings on the curtains. Slight criticism that mattress wasn't the most comfortable, although pillows and bed linen were good quality. Room and hotel environment was very clean. On checking out we reported that the handle on the outside of the bathroom door needed attention, as it was nearly hanging off. Good selection of complimentary tea and coffee, plus biscuits and bottled water. Room only, but a great breakfast at the Wetherspoons pub downstairs. Good value for money.
August 2023 by Dean Chilcott
Great little pub but does get busy. We felt the organisation wasnt great as we saw 4 people get food before us but ordered after us! We brought it up with the manager who apologised and offered complimentary drinks as an apology and our food was made and brought out next.
August 2023 by ALEXCHISHOLM
From start to finish a welcoming atmosphere. This is the first Wetherspoons I been too ( and been to a few lol) that I was truly taken away with the service and hospitality. I was asked if my food was ok and took my plate away promptly. Only here for the day and certainly will return back .
August 2023 by helenh768
The tables were filthy and it was far to busy The member of the people at the bar spotted all over his seat and table and then shook the hands of all of the staff serving food. The waiting on staff work very hard and were lovely
August 2023 by riloPlymouth_Uk
Love Wetherspoons, love Tim Martin, they do the business re pubs love everything about the place food, beer etc, maybe not the deafening noise of people shouting at each other across a table two feet apart but hey ho. But hotels, no they are not up to it to be honest, stayed at the Briar Rose for a couple of nights in Birmingham, nightmare, room, service, attitude of staff. We paid over the odds for a "premium" room, very dated decor, TV didn't work, management lacking. First time we tried Wetherspoons for accommodation, never again, they advertise rooms from £50 a night, if you can get one on the website for that price then go for it, cheap stay, if not, avoid at all costs and go for the companies that do hi street accommodation, Premier Inn, Travelodge, Jurys Inn etc.
