January 2025 by Adrian Snape
Poor attitude and poor service. Went today to exchange my Essentials branded t-shirt. Was informed that they don?t stock that brand as it?s a smaller store. Carried on to look through the sale rail and lo and behold, what do I find, Essentials branded clothes. I picked it out and showed to the assistant. No words required.
Small wonder the high street is dying. Poor attitudes and poor service makes you want to shop online and not put up with nonsense. When will they learn that the shoppers who make the tills ring encourage owners to keep branches open and in turn, keep their jobs.
Instead we have workers who aren?t bothered about what they sell as if they sell £10000 a day or £100 a day the wages stay the same
November 2024 by Donovan Johnson
Been in the chemsley wood store sports direct and a member of staff was rude she goes by the name of Chelsea being aggressive and rude telling me to leave the store and no one said nuffin to her and she was rude to my friend bad customer service and it's not mad me wanna shop at that stroe or any stores if a member if your staff is gonna be rude and the manager was being rude and didnt wanna sort the situation out. I don't come to your stores for some members of your staff to be rude will not use your store again until this matter has been reviewed if hasn't then I will be taking this further
September 2024 by M Husselbee Husselbee
Moody staff
The one moaning about her weekend
February 2024 by Kailen Davis
Everytime I go into the store the googly eyed man and the elderly lady are watching me like I'm gonna steal something and it is very uncomfortable. I am in there at least once a week.
December 2023 by Liz AK
Went to this store yesterday I tried to stop the sales assistant who walked straight pass me and I said again for her to help me she turned and said ?if it?s not out we don?t have? and walked away. I found another pair of trainers and waited 15 minutes to find someone in the store. I asked another person for the manager she said she was I said what happened she just said sorry and called down for the person who rudely ignored me prior to speaking with the manager and then walked away! After I had to wait another 10 minutes for them to go down to get the shoes! I will not use this store again sales assistants and manager are rude and work with a can?t be asked attitude
September 2023 by Geena Pal
If I could I would rate the store and the team a zero but I can?t. Absolutely appalling customer service from the STORE MANAGER and a lady that was on the tills she said she was apart of the management team, they have no people?s skills, rude, no manners and frankly do not have a clue on how to run a business as they were not helpful at all and did not care. It?s very poor coming from a store manager. I will definitely not be returning to the shop.
September 2023 by Casey Walker
i had a wonderful experience in your store yesterday morning with a girl danielle, customer service was amazing and i will definitely be returning
August 2023 by Marcus Velvett
The store would exchange a Basketball, The Basketball wouldn't stay inflated.
August 2023 by fortnitegaming1234
The lady that served me today said I smelled nice and that really made my day so thank you Danielle
August 2023 by Chris Allcock
It was ok I had to look for an assistant to get my new trainers and then she took about 10mins to come back to me
June 2023 by Deborah
Very helpful young male staff member.
December 2022 by Rodney King Music
Great deals ?
September 2022 by Mark Burke
All stores seem to have a phone number but but no one answers your call.
May 2022 by Tayla
would give it O stars if i could worked there for 2years, the manager james is quite frankly an ignorantobnoxious little boy and has no people skills. treatedus all like slaves for the sake of £4.60p/h crumbleswhen confronted with the truth about himself.shouldn't be in customer service at all with hisattitude. big up jimi tho, what a lovely guy#jimiformanager
March 2022 by Lorna O'Callaghan
No one manning the tills. Barely anyone around to assist. Saw one member of staff in entire shop on way out.Won't bother again. They don't care.
