March 2024 by Esther Thomas
Really happy with the service and the staff. Thank you
February 2024 by Kim
I will never go anywhere else.. simply perfect from start to finish! Such a wonderful team you are All a credit to specsavers thank you Team .. have a great day!! Keep up the good work!!! ?
February 2024 by Anthony Mckeever
Great service here especially from YazAlways welcoming and friendly. She is a credit to the company. Definitely a customer service award winner
February 2024 by Ruth M
Yasmeen at Northfield Specsavers is the reason l have come on here to leave a review - her customer service is outstanding! She is a real credit to the company and l do hope she receives some very well deserved recognition. There were a couple of hiccups with the lab process, and she put it right so efficiently. She was also so patient with me throughout the choosing (and re-choosing) process. She really helped ensure l got the end result perfect for me. Thank you, Yasmeen!
February 2024 by Jojo Oliveira
Lady on the phone was so impatient and rude. Could not be bothered to have a conversation regarding a very important matter and refused to give her name. Disgusting customer service.
January 2024 by Richard Badger
When I got there, I was welcomed and then told where to sit. Initial eye scans were quick. The reason I haven't given 5 stars was the fact I had to wait a long time between preliminary eye scan and my eye test, which was detailed. All in all a very good visit.
December 2023 by susan storer
Was severed by Sarah and she looked after me very good. Excellent service.
December 2023 by Jo Phillipson James
I went into Specsavers?s northfield as I had lost my reading glasses , Claire was so helpful she new just what I needed and help me choose my glasses, she even rushed them through as I needed them for work, can?t say how thankful I am, so professional and friendly, thank you
December 2023 by Joan Taylor
I have had nothing but excellent service from this branch. I am always greeted at the door with a smile, and my needs are attended to straight away. I always feel like a valued customer.
December 2023 by Mr Gurpreet Chaggar
Poor - highly unprofessional service. Extremely poor communication between staff and within the day to day running of the shop.Concerns escalated to the store manager and general optical council - delay in treatment plan and patient anxiety increased.
December 2023 by D
Northfield is very well organised and treats customers with respect. I was treated exceptionally well. Longbridge would do well to take time to see how well customers are managed here and attempt to put it in practice.
October 2023 by Teresa Loke
This branch is much better than its competitors, I wouldn't go anywhere else. Staff are always polite, friendly and professional especially Claire and Yaz. Thank you again for resolving my eye issue. A great team!!
October 2023 by Tom. Kay. Speirs
Fantastic help and care from the eye test right through to collecting glasses a few days later. All staff are friendly especially Yasmin, she really leads by example.
October 2023 by D M
Sent here by NHS 111 for an emergency NHS appointment for a suspected eye ulcer waited 45 minutes only to be told that there will be a £25 charge as it's "probably" a contacts lense issue.. will be following this up officially.
October 2023 by Lisa Blakeman
Another excellent visit to Specsavers Northfield. Claire looked after me and ensured I had glasses to suit me and a pair of sunglasses too. Thanks, I will be back ?