February 2024 by Olawale Adebambo
Wonderful customers service
February 2024 by Maryam Yas
They were not able to help me with my glasses. They were friendly though.
February 2024 by Sehrish Saeed
Had best experience there. They were so polite and very professional in their work. Highly recommended!
February 2024 by Sophieen
Wonderful customer service, I visited on the 9 Feb, and Drew and Sadie were incredible. Their smiley and friendly personalities really make the experience so much better. They listened to my issue, explained everything clearly. It was great to see them interact together aswell, they seem like they look after each other there, making me even happier to visit in future.
February 2024 by PJ Latham
I've been a customer for over 10 years. I've received a very good service over these years both the eye tests and buying spectacles as well as sunglasses. They've helped me to understand the changes (deteriation) in my eyesight over the years. This has been important because I enjoy driving and in the past have been a keen swimmer and dancer.I'm sure I'll have future 'eye health' tests with this company. Although, i did have eye surgery last year (private health 'day surgery' with Optical Express) which has given me new vision. This new vision doesn't require a prescripti. Which means I only now need non-prescription eye safety items (sunglasses, boggles, visors etc,) and occasional eye drops.
February 2024 by Hemmy yakub
the kingshealth branch has very good stuff members till the optician were very friendly and welcoming ?
February 2024 by Ihtishaam Majid
I would give 7* if I could, like the worlds only 7* hotel. The service i received from Mr Roshan was exceptional. Words cannot begin to describe how he made me feel at ease throughout the whole process. He explained thoroughly what he was doing, looking for & each test carried out. He offered good follow up advice & broke down stuff that I didn't understand.Quite a refreshing experience, have never met a more kind & knowledgable Optom.Kudos to Mr Roshan.
February 2024 by Nazakat Hussain
I had problems the minute I walked in this place staff do not know what they are doing very unprofessional
January 2024 by guitarste
Zahra the little optometrist girl was flawless. Perfect vision from my new glasses and lenses.I have not been able to see like this for a while. STILL no email invitation received or any obvious way to leave you a review on your customer portal.Best wishes to this girl and your family
December 2023 by Tahira Awan
Hey l think Specsavers has a really good service when l go for my eye tests. And the staff are all very friendly and nice.
December 2023 by P. T.
The telephone answering was tedious but after eventually speaking to a person the rest of the experience was good
December 2023 by Mark Thomas
If you call the store direct, you can never seem to get through. I personally went into store (Thursday)to order my contact lens. I was told they would be there in 1 week , as I needed them for a holiday I had booked. I called them a week later only to find out they had only ordered them the following Wednesday after my visit. So I had to use my prescription and order some online , paying a premium for guaranteed next day delivery.Very disappointed with the service, I have been a customer for many years , so maybe now I will seek other options that are available.
December 2023 by Aisha Adamczewska
I had my contact lenses check up . I needed to reschedule appointment for test as I was unwell. Received link to schedule appointment but there are no dates available... now fun part Good luck trying to get hold of anyone there . Ive tried calling many times, no answer.... cental line sends me back to speak directly to the store as they can't help.. wasted my initial appointment check up as 4 weeks on I still don't have lenses.
December 2023 by Mohammed Khan
I'll say zero star for this Kings Heath Specsavers. We attended for our appointment around 9:45. I was advised via call that the appointment will take place 09:50. We checked in and following initially screening I was advised that our appointment is not until 10:50?!! Why they haven't said anything when we checked in. One of the staff was keep telling us 15 minutes so so!! She called another individual over us and this was racially motivated. Please avoid this branch and they have poor staff retention rate.Dr Khan
December 2023 by Fatima Ashraf
I had contracted shingles in my right eye and after months it has become painful and light sensitive. My opticians at specsaver kingsheath checked my OCT scans and my eye thoroughly and explained the whole situation. The staff was very helpful and polite and I was overwhelmed with the care optician showed. She consulted other members for verification on my clinical result and took her time with the whole procedure. Totally recommend this place !
