March 2024 by Lincy Koshy
Very good service. Staffs are very polite and friendly. Wider collection of spects.
February 2024 by Express666 Car
My frame is broken by me a while ago, but I have two pair of glasses exactly the same, one for daily use and one for sunny day. So I decided to swap the lenses from the broken frame to the another one. I took this to the specsaver in Harborne today to do the swap, the work is done, it is rather rough work, the edge is slightly broken, it shows the edge not be cut properly. I was not happy, I asked anything they can do about this, they told me nothing they can do. I am not happy with the service, I understand this is a free service, but the work be done is not up to the standard. Not very happy.
February 2024 by Jayna Parekh
Really helpful with adjusting my glasses. Navdeep was really good and took her time to fix the adjustments which another store had done so badly.
February 2024 by Preet Khurana
Great staffVery helpful
February 2024 by Karl Leech
Service very good, professional & efficient, recommended
February 2024 by Simon Roden (Bigsi)
Quick service great staff
February 2024 by I M Tanriverdi
Friendly staff.
January 2024 by Asad Abedin
I had new lenses fitted into my existing specsavers frame. I?ve just picked up the frame from the Harborne branch. The part of the frame that sits on my ears is cracked and the left side has bits of the frame material missing, so that the underlying metal skeleton of the frame is visible. I discussed this with the store manager who tells me that, ?the technician would never handle that part of the frame and would have reported any damage.? So it could not have been their fault.I?ve been a customer here for over 10 years and have never received such shoddy service. There are chunks missing from the frame. There is no way this was the case when I handed in the frame. If this damage was present (it?s really obvious), then the store attendant would have noted it when I had given in the frame. I did not take photos at that point as this sort of shoddy service has never occurred over the many years that I?ve been a customer here. I?m very disappointed and plan to not use specsavers ever in the future.
January 2024 by Kirstie England
Always a pleasure visiting this branch. Fast, friendly and efficient service!
December 2023 by Ivy Yung
Not every staff in the shop got the patience to deal with my queries and made me frustrated previously.But I was so lucky to meet my first angel at Specsavers, Talia A., who was so patient in helping me to adjust different parts of the glasses to fit my face. Besides, she was very professional in explaining the differences between different types of varifocal lenses and helped me choose the best option.I was very grateful to meet my second angel at Specsavers, Amit M., who was very patient in finding out the root cause of my vision problem. I was then referred to a professional surgeon for the operation required.The 5 stars are for Talia and Amit.
December 2023 by Hedia Zadeh
Absolutely awful service. No clear communication and I?ve been speaking to different staff that don?t tell me the same thing as one another. I?ve had to take time out of work on numerous occasions within a 2 week period and still haven?t had my issue resolved. Instead, I am struggling with my vision and I am extremely frustrated by the poor service.
December 2023 by Sue Creary
Went to Harborne SPECSAVERS they were welcoming from the moment I walked in and had eye test to choosing glasses and waiting time was minimal would recommend
November 2023 by Inayah
The staff are really helpful and have excellent customer service.
October 2023 by Iconoclast Dreamer
I was prompted for an over due check up, online booking was simple and I'm really impressed with the exceptional customer service and professionalism in store. The management and staff deserve to take pride in their running of this place.
October 2023 by michael Davies
Excellent and friendly staff, all done quickly and efficiently. Collected my glasses a week later 5*
