March 2024 by Victoria Drew
Not really impressed with the service I recieved today. I went in to complain I felt my lenses were too strong for the lady at the counter to make the decision that I was suggested to order near sighted glasses ( meaning i didnt really need them ) when I told her the lady that did my test I did need them? The lady at the counter said I could change my £150 plus glasses to the long sighted prescription and that I wouldn't need another test to double check my prescription as i did say i felt my long sighted prescription i could see better with when reading then the near sighted glasses as I felt these were too strong ? Slightly worried now I have been given wrong information as the lady at the counter said you won't need another eye test to check and i am now going to have to go into the shop sort this out as to me doesnt seem right. Also worried the right lense will have the right prescription as she said it was my right eye which had changed but I had to point out my left eye is the worst and I was told in my test this was the one that only needed changing in prescription. I thought yardley spec savers was good but feel like I am being messed about with.
March 2024 by Yuvonne Smith
Personal information is confidential, so shouting my address for confirmation in a busy shop I'm not impressed with.
March 2024 by Prita Nair
My experience here are definitely good. Very welcoming staff and the optician seemed to be knowledgeable. She knew what she was doing and was very kind and patient. She answered all my queries regarding my eye problem and my future concerns about my eye health. Would definitely recommend my friends n family. ?
February 2024 by Gill Smith
I am disappointed that I have to write this two star review as my eye test and optician that dealt with me was excellent. However on collecting my spectacles, the experience was not good. I could not see as clearly through the new spectacles as my old ones and voiced my concerns. The member of staff that dealt with me was not at all helpful and made no attempt to try and resolve the matter. I am disabled and have health issues and I explained that I couldn't keep returning to the store to try and get things right but she was not bothered. I struggled to get onto the high stool for the fitting. I have now arranged to return tomorrow to try and get this sorted and I have to make arrangements to be taken. All in all, I am not impressed.Footnote...I have updated my review as after contacting the store manager the team have resolved the problems with my spectacles and were very helpful in putting matters right and ensuring that it didn't happen again to other customers. Thank you.
February 2024 by Shoaib Iqbal
Excellent service. All staff is very nice and professional.
February 2024 by Sandra Trotman
Nice staff great service
February 2024 by Afifah Alvi
Amazing service
February 2024 by A Rahman
Really busy, took some time to get served
November 2023 by Mohd Haqnawaz
Fantastic service gained each time I attended great staff and fantastic optician consultants, you can?t go wrong. Thanks
November 2023 by T A
Really happy with the service recieved from Specsavers, the person who dealt with my query was Abdel, he helped me choose my glasses and made sure I was satisfied. Would highly recommend.
October 2023 by Rukhsana Malik
Having read previous reviews, I feel these people must gone into a parallel universe. The service is so bad that I'm surprised they are even open. I went to replace my broken glasses. I was told that as my test wasn't due for another few months I couldn't replace them. Even though I offered to pay for new ones. Eventually after a long discussion they agreed for me to have another eye test. New glasses were ordered. When I picked these up they were not the right prescription.
October 2023 by Gwen Hogan
The staff were very efficient and friendly.It was very busy but the staff kept calm and helpful.The best place to go for glasses or anything to do with hearing
October 2023 by chris evans
Perfect service, very polite and friendly, all no what there talking about... what to help you, not jut sell you a pair of glasses... thank you, great service, very highly recommended
September 2023 by Mr Declan
Due to my very poor eyesight and although not a straight forward eye test, I was examined thoroughly by a very patient optician. His colleagues were also very courteous, friendly and professional in other tests needed to be undertaken in accessing my vision.
August 2023 by Samantha Braund
I needed my first pair of vari focal glasses, and the optometrist and staff were very reassuring and attentive. I am very happy with my 2 pairs and the service provided
