January 2024 by Muhammed Ahmed
The staff member Adam was really kind and went out of his way to help. Great service!
April 2023 by Aysha Begum
Never deal with this place again! Very poor customer service! I was mislead with my appointment & was told that my glasses check up & contact lenses checkup will be done in one appointment but when i got there i was told to come back & pay for another check up for my contact lenses. Since then I have been trying to speak with the optician but what makese this place really bad is the people in reception who are very rude, have no manners, do not give out names of who you speak to on the phone
February 2023 by Tab Raza
Very professional and caring
November 2021 by Hannah Fariah
Great staff lovely service?
November 2021 by Shazidur Rahman
My wife attended the opticians on the 15th July 2021 which was a Thursday, first when she approached the reception there was a receptionist there here name is fateha , she saw my wife and didn't even look at her then another lady saw her from the back of the room and came and greeted her and have her an emergency appointment for 4.10pm which was fine , then after half an hour's wait the girl fateha who abnoxiously blanked her called my wife to say there one in front of her so she had to wait, then all a sudden another lady come with a child and went to the receptionist fateha and instantly they both started chatting like they were long lost family, they were showing each other their phones laughing whispering in each others ears , she then called my wife to say oh I forgot to say there another lady that's in front of you which my wife was annoyed but didn't say anything, it was nearly 6pm when the optician came out to say he can only see one more person bcuz it was closing time so the fateha girl was playing favouritism and was telling my wife she ain't be able to get seen, trying to emotionally black mail her in to saying it's for the kids but the main factor was she knew the other last , you should treat engineer the same no matter who they are, you need professional acting ppl there
November 2021 by DooDY cat
I got my glasses from this and they are amazing the. people were so kind and friendly:) u should go to this place more often
November 2021 by Kazi Rahman
Professional ethical service which insha'Allah which should reflect on better vision for work,rest and play.Kind duas.
November 2021 by Jabeen Rehman
Absolutely horrendous service. Been waiting an hour still not seen its always like this. They seem to double book out of greed
November 2021 by Hersi Rese
Took my mum in for a eye test and diabetic screening. There was a little wait but that is everywhere you go now but the overall appointment was very efficient. The staff are lovely and polite . We were made to feel very welcome there . My whole family are patients there and I would definitely recommend them to everyone . Thankyou for your services.
November 2021 by Chaudry Billu
This was my second visit in three years. Very professional optician and staff. State of the art technology used for my eye examination. Cleanliness of the building was excellent especially in this pandemic, a true asset for the local community and beyond. Highly recommended.
November 2021 by Maya Amelia
The customer service from specs direct lozells is absolutely disgusting!The receptionist has no manners and speaks to customers in a very rude and disrespectful manner.Very disappointing that even though my partner knows the owner very well they treated me in this manner ( think about how they will treat you if they don't have no relation to you !)Avoid specs direct on lozells rd as the only thing they can provide you is disrespect and rudeness.
November 2021 by Zoya Imran
i have been attending this opticians for quite while now and the customer service is incredible. The staff are very nice and professional people.
November 2020 by mariya sherry
Very friendly and helpful staff. Excellent service. Had my eye test and diabetic screening done at the same time.
November 2020 by Zaheer choudhary
This appointment was a nightmare. I hav waisted my all day in this place. Please dont go there. They are busy in their mobiles
November 2020 by Mani jones
Lovely opticians polite staff and work efficiently to provide you the best service. I have been to a few opticians this one is one of the best by far i have visited. There are a variety of specs available at affordable prices, I purchased some designer frames which are at a decent price i looked everywhere else and they were nearly double the price. The young gentleman who dispensed me was amazing Junaid he helped me pick my frame and also gave me the best lenses with a blue coating. My lenses are usually thick and looking at the end product Which was given to me it was quality at its finest . I have wore heavy specs all my life and this was the first time i was offered thinner lenses and i would recommend it to anyone with a high prescription. I would highly recommend you pay a visit here for your glasses if you have not before!Thank you to all the staff for my experience
