March 2024 by Khushhal Nasiri
The reception lady she think her own business . I asked for appointmentShe said to me the appointment is only 8 am in morning .Is that right only in the morning and only at 8 am ?
March 2024 by sel ina
Had a gynaecology appointment with Dr lanka (not sure if thats how his name is spelt) they have a 10 minute late policy and i arrived way before that but he still refused to see me completely disregarding their own policies. wasted time and money getting there. Horrible service to people who are vulnerable and need appointments, and even put me down as ?did not attend? putting me at risk of discharge from the service even though i arrived and HE refused to see me.
October 2023 by jayshree Parmar
Lovely nurse anusha she is good nurse
September 2023 by N Ben*
Very bad they've just want your money, nowadays as soon you booked appointment at 8.00 morning. You will receive msg saying your appointment with clinical our pharmacy our percy road witch they don't even refer you to specialist. the doctors they are helpful ..besecly if you have chance to see them. I believe is the rong management role that's why is bad reviews everywhere you read. Shame except sister mariam used to been in reception NO anymore...God bless her ?.Management she seems off line of youe request all the time ?? waste off ??
September 2023 by G S
I was seen by Dr Karri today. She was very caring and did take the time to explain to me my possibilities, give me a plan and reassure me. The environment was nice and the admin time welcomed me with a smile and politeness. Well done.
June 2023 by Andy Bryan
The doctors and clinicians are very nice and good at their jobs. However, the staff in other areas are rude and unhelpful
May 2023 by Aiman amery
Not happy with the customer service I was not able to return a medication even though I didn?t touched it or opened it i literally came back the next day
April 2023 by Cam Rose
Couldn't even get in contact. Went to 13th to 1st in queue to being hung up on. Spend 45 minutes waiting for nothing.
April 2023 by Simon Collis
not sure how they have a medical licence, so unprofessional speaking to the local auth regarding them and compensation. dont complain to Pals go the the local authority and MP
December 2022 by Sabiha Zafar
Staff is very rude they give you more stress rather than help you. Don't waste your time on this useless surgery
November 2022 by Duran Boxing
Absolute joke this practice is. Can't get an appointment, staff are very rude, doctors don't call you back and they mess up your prescriptions.
November 2022 by Gulshan Nisa
I am with Oakwood surgery for 23 years but it?s reception service went down day by day. Whenever I try to make an appointment, the number would come off, leading to the phone turning off and I had to wait for 2 hours at the end and they said all appointments were gone. Last week I ordered for my repeat prescription of levothyroxine and perpanalol but today I went to my pharmacy they said nothing has come up on their system. I have total thyriodtomy I take levothyroxine every day for life but the receptionist still insisted that you can get after two days. Receptionists? behaviour was so rude I insisted that my medications had finished but she refused and argued with me and rudely told me you can get after surgery closed.Is it my fault? Honestly not but still your receptionist argued and do not understand my worries. I am so upset about it . It is about my everyday medication and it is not a joke. I honestly said that the service of oak wood surgery is so low now. The reception people did not behave properly with me. No matter if it is with ordering the repeat Perscription, they are all the same for being ridiculous.
November 2022 by Jessica T
Physiotherapy with Dr Sanjay has been a blessing!. I started off with a lot of swelling with edema in my legs last summer. This became a concern when there was pain involved. I managed to get a GP appointment and was referred to the DVT team. They came out and treated me with injections for 5 days, then I had to go to the hospital . After bloods, I was told I had no thrombosis thankfully and was discharged. The edema slowly went, but the pain continued. I had sleepless nights and the work days were hard and uncomfortable. Due to the shortage of blood vials last year, I had to wait 2 months for full blood work. When I finally had my bloods taken, again, everything came back normal. I felt like I was stuck and the pain was just getting unbearable, then I managed to get some telephone consultations with my GP. Dr Melchior and he made a referral to Dr Sanjay for Physiotherapy my initial consultation with Dr Sanjay was great! He was so attentive and he listened to all of niggles and concerns. It turned out to be my Hamstring. We discussed a programme of exercises he would send me via email and how I could download the Physio app to complete my exercises. He also gave me some life style advice, which I have been putting into practice. The app is easy to use, and the exercises come with videos to explain each one. The pain has lessened so much and I can go to work (which involves standing for 10 plus hours) and not feel uncomfortable now. You have to put in the time and effort if you want to feel and see results, and I'm glad I did. This service and Dr Sanjay can your mind at ease and he is a specialist at what he does, you feel like someone has finally listened to you and that there is a light at the end of the tunnel. Definitely recommend this service 100%. Thank you Dr Sanjay :)
November 2022 by Sunzida Hoque
Its really frustrating to wait for last 1 hour in the que for a telephone consultation! My call disconnected every 6-7 mins. I tried 5 times! So whats the point to call when you need a doctors appointment badly! I took whole day off today but couldn't made an appointment with my own gp. I didn't disturbed them last 5 years but now I need their service! If I could buy medicine over the counter, I would not bother to call them! I feel so so so low!!
November 2022 by Maiza Val
My father was referred for physiotherapy for lower back pain via his local GP. We were then contacted by Sanjay based at Sparkhill Primary Care Centre within days. He carried out a telephone consultation with us to identify the issue and and devise an online exercise programme - containing videos and step-by-step guide - this was sent to us immediately post-consultation. We were extremely pleased with this service as Sanjay was very professional, knowledgeable and friendly and put my father at ease. The consultation was thorough and gave us the opportunity to clarify any queries and issues we had. We also received a follow-up call from Sanjay a couple of days later to check on progress. My father is benefitting from the exercises so once again, we're very please with this service.
