March 2024 by Christine Williams
Hi thereJust to say that we had fantastic service from Giovanni, Tan and Gulab this week at Castle Vale branch of SCS. They were informative, helpful and knowledgeable. I am also temporarily in a wheelchair and the fact I could get to all parts of the store was very useful. Looking forward to receiving my sofas soon ??
March 2024 by Brian Whicker
The lady who dealt with us very helpful and patient, she helped us decide which sofa to buy.She left us alone to wander around the store and didn't push us into buying something we didn't want.She was very pleasant and a pleasure to do business with.
February 2024 by Christopher Knight
Ordered a sofa from my local branch. They gave me 24 hours notice of delivery. As I work full time and a carer for my mother with dementia i called them to tell them I need more than 24 hours notice of delivery. They said they had texted a week before to inform me of the delivery date in which I hadn't received a text. They now want to charge another delivery charge. Someone told me to avoid them but they had the sofa I wanted. Wish I had listened no. Avoid
February 2024 by saida ahmed
Wouldn't bother buying from them, all sofas are just a shell if you want foam in them you have to pay extra. Staff pressure you to buy add ons. Rather go DFS
December 2023 by Kayt Smith
Really great staff, good quality sofa, we changed our order and they accommodated without any fuss so I would recommend
December 2023 by Narinder Singh
Brought a sofa bed from here and the sofa bed that they had advertised to me when I visited in store, didn't meet the need the satisfactory quality for the price that I had paid. I am very unhappy with my purchase
December 2023 by Corey Brooks
First of all brilliant sales team in store. NOW as for the delivery side of things its terrible, genuinely shocking. Missed dates. Sofas not delivered on time. The re-delivery date and time missed and then to be told they haven't even been put on the lorry. Total LET DOWN scs.
October 2023 by Lucy Regan
I have looked around for sofas for a while now.. the reason i decided to buy from these guys was massively bacause of the staff i have worked in sales for 20 years myself now and i must say i was impressed the guys in store were so helpful and friendly everyone of them.Lovely people, keep up the fab work guys see you soon for my dinning furniture ?
September 2023 by David Smith
Took mother-in-law here and the sales assistant, Kerri, was very helpful in getting her a new three-piece suite sorted out and ordered. Thank you.
August 2023 by Brian Hughes
Staff were understanding of our needs and not too forthcoming,When asked, they provuded necessary information and were knowledgable and helpful in a respectful manner ,well done to the manager G, and Bobby .well satisfied ?
August 2023 by Frederick Cummings
Lovely friendly sales team. Not pushy, but attentive.
July 2023 by Sandra Gray
Very expensive,bought myself a chair much cheaper and just as good quality
July 2023 by Andreea Stres
Been there to ask for vinyl. I knew exactly what I'm looking for, had the measurements, so went straight to a guy found there. Told him what I want and he sent me to look for it in the vinyl section, to see what I like. Also, he mentioned that in 15 minutes they're closing. I knew, that's why I came with precise information, to just order it! After asking, he told me to go that lady to order it. Once I managed to find again what I was looking for, the lady was somewhere upstairs, busy at a computer. Decided to just leave, cause I was clearly an inconvenience to the employees.
June 2023 by shellcool0wns
Staff were super helpful and friendly, made choosing payment options and a sofa rather simple as they sit with you on a tablet while you talk to options and prices, the store also has some really good cheap sale/floor clearance items if you catch them at the right time and the prices can be very low for these specific display models!
May 2023 by Lisa
We recently bought a sofa and enquired about a carpet for my father in law, nearly three weeks ago now. Sofa was great, but the surveyor for the carpet put through the order without our permission. My father in law is disabled and his son has Power of Attorney for him, and this was made known to the store and surveyor on entering the store. We put a £200 deposit for the carpet, for which we've decided not to go ahead with now. We have phoned the general customer services line a few times to request to cancel the carpet order but the store hasn't replied. Yesterday we were told an ops manager would cancel this as the store weren't replying and would confirm by the end of play, but again, no contact. Really disappointed, especially at how long we were in store for initially. We feel like ScS have taken advantage of my father in law and we are now £200 down with an order for a carpet we never agreed upon
