April 2025 by dayvid 4rest
Made the correct call to ask to speak to this branch to arrange a collection of money. after 30 minutes of frustration I was faced with no option except to call back. That's a call back to the call centre who themselves cannot get their call answered by the branch!!!! Can I leave instructions with you to give to the branch? No, not allowed.
Best solution is to leave Santander, I really don't need this terrible service.
April 2025 by Patrick
Huge queue due to lack of people staffing desk
March 2025 by Hxrdeep Editz
Staff are nice but they don't seem to be doing their job properly. I had needed documentation attached to my account and since October 2024 I've been trying to deal with this situation I keep coming to the branch and each time they tell me it's been attached and it's sorted & each time they don't attach it properly! It's the end of March 2025 now and I'm so fed up!
December 2024 by Chris Herbert
As others have said, waited for over 30 minutes for counter service at lunchtime yesterday, only 1 agent working, queue of 10! plenty of other staff around - why?
December 2024 by Ben Truman
After reading the reviews, I thought it was going to be a shambles. I did have to wait for a while, but the team were ever so polite and helpful.
August 2024 by Jon Messing
Bilal was very helpful!
August 2024 by Sana
I went in today and was very pleased with the service I used to bank with Lloyds and they were awful since being with Santander the service and app are great we were greeted by Corrine and served by Yassine both very professional and friendly.
May 2024 by paul brown
What's the point of restricting cash withdrawals when the bank is closed?
You've reduced business hours and also have unreliable ATM machines > TWO ATM machines!!!
May 2024 by Sinead Gee
Friendly
April 2024 by She Speaks
One person on counter duty, a branch full of people and no one to help, reduced opening hours, so ridiculous!
March 2024 by Simon Pope
Opening hours are 9:30-3pm, meaning the bank is inaccessible to those that work. If you do manage to get there at lunchtime, the queue inside is always incredibly long, and the cash deposit functions on the cash machines are never working. Technically useless as a bank.
January 2024 by Carti Glazer
Oh i wish i could give 0 stars! This customer service is diabolical, I felt disgusted with this customer service whilst they were having a bloody chit chat with their workers. Worst branch ever barclays is so much better! DO NOT GO SANTANDER??
January 2024 by S. hopkins
I did have a bit of a wait to be served, but I never expect a trip to the bank to be quick, so this didn't bother me in the slightest.
Once it was my turn to be served I received Excellent customer service with Jules, she was both polite and efficient; and made todays process very straightforward.
January 2024 by Jaay Fleming
Every other bank shuts later than these in a weekend. One I finish work I can't get into the bank to deposit money....
Poor opening hours
December 2023 by Aaron Jones
40 minute wait to pay cash into my daughter's account so she could pay for car. Manager refused saying my 17 year old daughter had to pay in herself. Like any responsible parent would risk daughter carrying £6k through the City Centre.A joke as I then went to post office and can pay in £2k a day over three days using her card without her present.Makes a mockery of their rules and system.Would be ashamed to call myself a manager of branch as you can't make decisions or manage at Santander.
