March 2024 by Aran
Your manager, Gareth is the most unprofessional individual I have come across. Having worked, owned and managed several retail businesses I believe I have the right to say this. Went in 21/03/24. Was choosing a vegetarian option as I have never been to Pret before. First and last time btw. Gareth was standing on the till infront of me and stated at 9am in a busy store ?PUT THAT BACK RIGHT NOW? ?I HAVE JUST SEEN YOU PUT A CROSSAINT IN YOUR POCKET?. When you?re infront of me how can you not clearly see what someone has done? Claiming that in a store full of people when I never did this is outrageous. Then I emptied my pockets infront of him, emptied my coat (which you can?t even fit a food box in) just to prove I never stole. He then said ?oh you have a guilty conscience?. Explain to me what I have done wrong? He said I have watched you do this which was false. Then the shelf clerk who was stacking but in saying we have had too many thieves today. Well I tell you what you will be having, is my Solicitor, HR company manager drafting a letter as we speak to your head office. So we?ll take it from there GARETH.
February 2024 by Marija G
The best Pret in town. The staff is always amazing, caring and enthusiastic. The shop always looks clean and well kept. They tent to remember regulars order which is great. There is a lot of seating space as well as few outside spaces. Food is always fresh and restocked. Coffee is great.
February 2024 by Maria Rossi
WHEN WE ARRIVE IN BIRMINGHAM WE GO HERE TO HAVE BREAKFAST, VERY KIND STAFF, AND SUPER GOOD
December 2023 by Francesca
Had a lovely drink - Merry Berry Christmas, hot chocolate with raspberry pieces on top - and great service - thank you!
October 2023 by Jonathan Haden
A delicious baguette and coffee with my friend. Easy to access for my disability, helpful staff and a friendly inviting atmosphere. Seeing the Rainbow flags and inclusive lanyards makes me feel
October 2023 by Alfie
Awful service. Ordered a drink, said it would be at the side, waiting around then I hear LATTE screamed at my face. I was the only one waiting so I assumed it was mine as it's what I ordered. Walked off only to have another member of staff scream that I had another person's drink. Made it out like it was my fault even though the collection station just seemed like a free for all. Just weird vibes all together, super busy, crazy expensive, stuff all over the floor. Just not the vibe tbf
August 2023 by Taush _7
Pret has great food, good bakery choices and mediocre drinks (though they do the job). The Colmore Row branch is definitely busy as expected, given they?re in the heart of the corporate zone. But honestly, the attitude of the staff stinks. They treat you like a liability and don?t care about anything when something goes wrong. I was waiting for my drink, as it turns out someone else claimed it and took it. I politely asked one of the staff members after cluelessly waiting 15 mins that someone took my drink. She blamed me for it, and that?s when I lost it. She asked for quarrel, while all I asked for was my simple drink. It?s not even their fault the drink was taken (by a randomer) but the hesitance to resolve it by the responsible individuals of the store was pure comedy. Wish they realised there?s bigger worries out there in this world than a little drink replacement. Costa across the road does it all 10x better.
August 2023 by Nasim Tavakoli
Nice experience, high quality coffee ??
August 2023 by Vasiliki Anagnostopoulou
The food was OK! But too expensive for what it is.
June 2023 by Simon Grove
Not a great vegan veggie selection. Very busy. Not bad but not great either.
June 2023 by Ross
Subscription for the coffee is exceptional value for money.
February 2023 by KATHRYN JONES
Been in here quite a few times in the last 5 months , we needed somewhere close to the children's hospital. Love Pret anyway. Staff here are really friendly, and the baguettes, cakes and pastries are yummy
February 2023 by christian maoudis
Good staff, good food, good coffee and a nice vibe.
January 2023 by Joseph Bradley
Very good quality food and coffee. Friendly staff and quick service
December 2022 by Elle Keener
If you do deliveries don't bother with this location, the food is never ready. The location around the corner on Newhall Street is superior. Always waiting as soon as you walk in.
