August 2025 by Paul N
I experienced unbelievably poor service at the Poundland store in Kings Heath today (19/08/2025, around 4 pm). Upon reaching the till with my items, a staff member point-blank refused to scan them. I was explicitly told I had to use the self-checkout.
Since when did paying customers become unpaid employees? My money, which contributes to the wages of the staff who couldn't be bothered to do their job, is apparently not enough. I now have to provide the labor, too.
There is no law in England that states a company can refuse to serve a paying customer. This is a pure example of corporate cost-cutting being forced onto the public, degrading the shopping experience, coming in contradiction with the Consumer Rights Act 2015 and the Equality Act 2010. A reputable company should offer service, not enforce self-service.
Avoid this store if you expect any actual customer service. I will be taking my custom elsewhere and formally complaining to head office. An utter disgrace.
August 2025 by Loz Mcfie
Staff very helpful, Lady at the till very funny
June 2025 by principlephoto
Always a pleasure to shop in here. Staff are always very helpful and polite.
February 2025 by a.k azad
The staff on counter on 15.02.2025 was very rude. She was making hurry anf became very agree.
February 2025 by AbulKalam azad
The staff on counter on 15.02.2025 was very rude. She was making hurry anf became very agree.
December 2024 by Ellen Emms
Clean and freindly
November 2024 by Tanya Newman
Very friendly staff nice place to stop to grab some bits
September 2024 by Sheena Naz
This morning, l went to the store with my daughter and was greeted by a lovely lady named lSHA with a big warm smile. We managed to find all the things we needed and when we went to the self checkout lsha was there to help us. Keep up the great customer service. Keep smiling and shining ISHA.
September 2024 by sayed tabish
Nice place to get cheap products. Not too busy
July 2024 by Paul Geraghty
No staff on tills faulty self scanners never again
March 2024 by Samiah Sultan
Good place to shop in times of crisis you can still get some bargains there
March 2024 by Carol Archer
Freeze Gel is out of stock ?
March 2024 by zed man
Gotta love bargains.
March 2024 by Sandie Elmo
Helpful
March 2024 by Max Factor Gaming
its cheap and good for money
