September 2023 by Natasha M
Very rude staff, not a pleasant experience. Poorly run.
May 2023 by Paul R
Doesn?t deserve 1 star place is a rip off I buy pre-paid labels yet the young lad was trying to charge me more ?????? This place needs investigating.
March 2023 by Harri Williams
Unprofessional service. Staff had a poor attitude and the manager seems to have poor time keeping and management skills. I wish I'd checked these reviews before using this post office
September 2022 by Janet Harding
Female staff member is more concerned about causing damage to her nail polish than she is about doing her job properly and her boss is rude and arrogant. I have previously been left waiting while they enjoy a personal conversation between them selves. This ?post office? is not worthy of the one star but sadly I was unable to give them zero.
August 2022 by Shortcut Keys
They have poor knowledge of their products. I needed a Post Office prepaid travel money card. The female attendant had never heard of it. I promptly got one from Lindsworth PO without any bother.
August 2022 by N Iq
It was a good experience to post my parcel, Staff's are very helpful and friendly.
April 2022 by Kat C
Awful place. The confectionary items look like they have been there for years. They have no envelopes etc to buy?what am I meant to put a stamp on. They offer no facilities such as photocopying etc. The place is just grim. Only gave 1 star as I couldn?t give zero!
February 2022 by Steven Hunter
When the person you want to give your letter or parcel to is too far away to hand it over personally, consider using this "Post Office" instead. Sounds too good to be true, but I've tried it several times now - it really works.
January 2022 by Boottii Laird
As an eBay seller the staff are fantastic, extremely helpful, patient and if I am running slightly late they will endeavour to process my parcels quickly so they can be taken the same day. Thank you so much ??
October 2021 by BRUM VINTAGE
Avoid this post office at all costs. As mentioned in nearly all the reviews, the staff are very rude and unhelpful and will try and overcharge you for your parcels. The staff are very slow too so you will be waiting a while to be seen. Definitely go elsewhere!
August 2021 by WM Committee
Very rude man working at this Post Office, only went here because my local one on Dogpool Lane doesn?t open on a Saturday. Won?t bother again. ?I?ve been working for the Post Office for 35 years,? he started shouting when I asked for the parcel price I usually pay when I sell things online; shame they haven?t trained him in customer service in all that time.
August 2021 by Tricia Winspur
This is my local Post Office that I have been using regularly for a few years now. I have got to know the staff over the time and they are lovely and so friendly. Always nice to go in there and have have a chat whilst using their services... and knowing you can use the post office to deposit money into your bank account has saved me from travelling to Kings Heath many anytime. Fantastic service and friendly. ?
August 2021 by Hanane Essalhi
The older man who work at the front of the shop is incredibly rude and unprofessional! The problem is not accepting his fault.I put return envelope inside the envelope which I want to send so I asked him for the receipt and barcode for returning parcel but he refused and he said we dont do it noting that is my right to have the receipt and the barcode not only that he reopened my envelope without permission and damage it and this last was special from DVLA instead of appolging he start to scream and discriminate against me.I'm really shocked how Royal Mail accept to be presented by unprofessional people like him.im wondering when they will take action special with all this bad reviews .By the way I have all the proofs needed .
August 2021 by Steven Dooner
A parcel of mine was delivered there Saturday and it was essential that I collect it that day. When I arrived at 4pm I was turned away telling me it was closed? Nowhere on the internet or signage on the store did it say a 4pm closure. Absolute Joke. The woman then told me that they would be open tomorrow ( Sunday ) at 7am. I was a bit confused as I never knew any post offices to be open on Sunday?s but I trusted her and she is an employee of the store. I arrived the morning at 7:15am to see the store is closed. Just ridiculous.
August 2021 by Eliabeth Mcnab
I now make a 4 mile round trip to go to the post office in Cotteridge, instead of this, my local post office. I have never been particularly happy with the service in the Vicarage Road Post Office, such as being over charged and erratic opening hours, but after two horrible encounters with the unbelievable rudeness and arrogance of one of the older male members of staff I vowed I will not step foot in it again. Several of my neighbours feel the same way. Some basic customer sevice training could go a long way!
