January 2024 by smiler15555
Refund not received yet. Disappointing
December 2023 by Alec Longhurst
Staff always helpful and friendly
December 2023 by M NR
Really helpful staff, all credit to them!
November 2023 by Ana cunha
Had a puppy 3 weeks ago so decide to buy a new leadThe lady on duty adevised me to buy one without the cord so I trust pay £201 week ago it snap on the park so today I ask to speak with the lovely lady as she was there but no the assistant manager toll me speak with himI work retail as a manager for 13 years and can tell you that assistant manager don?t have any customers serviceMaybe some training is need it or do the lovely lady managerBeen a customer at Pets in Quinton for 18 years and never have a problemIs not the lead is the attitudePoorly
October 2023 by Linda Shaw
Needed advice about my kitten. Assistant named Eden was so helpful and knowledgable. What a change it made to have an assistant who knew her trade but also transparent if she didn't have full knowledge. A credit to the company.
August 2023 by Jenny Sharp
what a fabulous young lady we were served - her name was Amani . So helpful and helped to set up vip card to save 10%. So helpful and friendly x
August 2023 by Rebekah Bartlam
Really great customer service on Monday.Popped in with our puppy and immediately had a member of staff greet us.This member of staff was also really helpful in assisting us with choosing a brand of puppy food and helping us with the pets at home app - forgot to get his name but was really helpful
August 2023 by InMyOwnWorld
Really great customer service on Monday.Popped in with our puppy and immediately had a member of staff greet us.This member of staff was also really helpful in assisting us with choosing a brand of puppy food and helping us with the pets at home app - forgot to get his name but was really helpful
August 2023 by R3B3KAH B
Really great customer service on Monday.Popped in with our puppy and immediately had a member of staff greet us.This member of staff was also really helpful in assisting us with choosing a brand of puppy food and helping us with the pets at home app - forgot to get his name but was really helpful
July 2023 by Miss B
Really great customer service on Monday.Popped in with our puppy and immediately had a member of staff greet us.This member of staff was also really helpful in assisting us with choosing a brand of puppy food and helping us with the pets at home app - forgot to get his name but was really helpful
July 2023 by joanne ward
Friendly place always willing to assist you.
July 2023 by Amy Colin
Great store, always friendly and helpful staff. Love Sylvia the budgie
June 2023 by Hannan Yafai
I came to the store yesterday and I was served by a lovely and helpful young lady (Amani), she was so helpful and kind when helping me with my purchases, I would definitely come back again to be served with such high standards :)
June 2023 by Nicola Anderson
I have shopped at this store a lot and before today was only greeted with rudeness from a guy called nick, serving whilst talking to others, ignoring customers and just generally giving the impression he hasn?t got a clue what he is actually doing. But today was like a whole new experience, No nick (phew) but instead was served by the most friendly and caring young lady, I think her name was Eden, she was efficient, kind and made sure I had everything I needed, as she was serving on her own the wonderful security guard Carl helped out and fetched my click and collect order for me this was amazing to see that the security look after the staff and help out when needed making sure customers have a good experience, I have always enjoyed talking to the security guard and some of the younger shop floor staff they are always so helpful and welcoming it?s just a shame that nick brings the place down
June 2023 by Z A
This Pets at home store on Hagley Road Birmingham is the worst I've ever been too. The manager here is so argumentative and rude. I also believe he is racist as every time I've had to face him at the tills he is very unfriendly towards me. When asking details about a prescribed product he was arguing with me instead of being understanding that I can't just purchase a single product. Another store sold me the wormer with no problems but this guy here was just so awful. I will never be going back here again.
