December 2023 by AnG BC
Absolutely professional optometrist and staff!Previously I had gone to another optical place which is wide known in the area and received a bad service overall giving me a different prescription than the ones I really needed. I have been using glasses for over 20 years so I am quite familiar with the eye exams and I can say that Panzer really took his time to see my eyes, ask me questions and listen to my concerns related to my vision. I really like the optometrist here and he was the only one noticing that I needed a prism in one of my eyes. This change in my prescription fixed my medical condition overall since I was having horrible headaches and was not able to work properly. The staff also worked on time to get my new glasses done and understood that it was an emergency for me to have them as soon as possible. Thank you all!
June 2023 by Leanne Harris
Always a good experience, been going to Penzers since I was a child, amazing and helpful staff, couldn't be more pleased. Wide Variety of frames
March 2023 by cheryl crowdy
Lovely staff who work there, very chatty and friendly. The optician was very thorough with the eye test and answered any questions I had about what he was looking at and possible further issues I may have.
March 2023 by The Flanagan
Joy and the team were really friendly and worked really hard to get me sorted with my new specs. Great opticians!
November 2022 by ros hains
5* Service! Staff are great, extremely welcoming, friendly, helpful and professional! Very thorough eye examination, great selection of glasses ,would recommend to all
November 2021 by Richard Parkinson
Very Happy with the service received at Penzer Opticians. l usually use a well known chain of Opticians but Penzer just gave me the feeling of being more caring throughout the whole process. l will continue to use them in the future for sure. Highly recommended.
November 2021 by Roger Bayliss
Excellent service, very helpful & explained everything clearly. Highly recommended
November 2020 by Leam Darlington
Lovely staff very welcoming.
November 2020 by Lee Edge
I was very nervous about going to get my eyes tested due to coronavirus. However as soon as I stepped into the reception they made me feel so at ease. Checked my temperature (no company has done this so far) then directed me to the seating area. When I walked into the opticians there was plenty of distance. The optician was so friendly and could tell I was nervous. She even stopped and spoke about other things to get me comfortable. After the two tests I went and chose the glasses. The receptionist was friendly and we had a few laughs. She even remembered me from 7 years ago. They gave me plenty of time to choose the glasses and helped with my options. I would 100% recommend anyone to go here. Granted I have not had the glasses yet but I know they will be amazing.
November 2020 by MLaw
Fantastic service. Adhered to all social distancing guidelines. Optician was very friendly and very thorough. My glasses came in quickly and are perfect. I?m so glad I waited for them to reopen after lockdown because I don?t want to go anywhere else.
November 2020 by Angela Smith
Me and my family have been at this fabulous opticians for years. They are one of the most friendliest and welcoming places I've ever known. All the staff that all work their including the manager Joy are all lovely. I'd recommend anyone to go there.
November 2020 by Sarah Keating
All staff were very friendly.Receptionist were very welcome and very smiley!Was seen before my actual appointment time which was good!They call you before your appointment is due just to remind which helped me out alot ?
November 2020 by Karen Parker
I?ve been a customer of Penzer for 20+ years and have always had great service. Staff are thorough and knowledgeable and the girls on reception are very friendly and welcoming. Would highly recommend !
November 2020 by Sarah Madeley
I've been coming to Penzers for a long time. I will never go anywhere else because they're friendly and professional and I have never had a bad experience. They have good measures in place at the moment to deal with the pandemic as well.
November 2020 by Jo Dyke
Brilliant service, my first time here and was made very comfortable and had a lot of help picking my frame .
