March 2024 by Flower Violet
I have been going to this optician since I was a child. They are family friendly, welcoming, and are a great team of lovely staff.The staff are always informative, professional, and friendly towards customers, providing advice and guidance on looking after your eyes and for good eye health.They also offer hearing tests as well as eye tests to help customers with hearing issues, broadening their services to help more people.For the last 4 years, they have also been a donation point for people to donate secondhand glasses. They have helped me with collecting hundreds of donations of glasses, which goes to a charity I support.They are a wonderful asset to the community of Acocks Green.
January 2024 by Cliff James
Very thorough examination
January 2024 by Ghulam Nabi
It was a very good experience to get all the help
January 2024 by Carol Conroy
I will not be going back. Every time I have been to this opticians since it changed ownership - and on at least 2 occasions with my elderly mother - it has been too busy for staff available and so long waits and staff have arrived very late at start of the day or half way through the day with various excuses - icy weather, traffic etc. Today it was an accident on the motorway which receptionist staff did not say anything about when I was asking about the lateness. This may or may not have been the case but to rely on staff traveling from one branch to another in the middle of the day is obviously not working. On another occasion the phone was just ringing out during the lunch hour and just after - no answer machine to say it was lunchtime and when I called in and mentioned this the staff seemed to suggest I was wrong about the phones. I was also met with staff eating smelly takeaways at the counter with rubbish still not cleared away. A lack of professionalism that you don?t expect at an opticians. Steer clear!
November 2023 by Baz Chowdhury
Anum was very helpful. Really took good care of my mother
September 2023 by Kulwinder Singh
A great experience and really professional thank you!! ?
September 2023 by Geoff Egan
Newly taken over from tylers...went for my diabetic screening, not happy at all..man testing my eyes ,put drops in and said I need to make appointment for eye test also, I asked why do I have to make another appointment when tylers did eye test then put drops in after, to to picture screening of back of eyes..he replied it has to be different day...so I say down waiting a few mins for drops to work, when receptionist asked me if I had drops in, yes I said , only we could have done your eye test now but you've had drops in..? ...dont think they know what they are doing...this will be first time ,and last time here....
August 2023 by David Scott
A great experience and really professional thank you ladies x
August 2023 by Chaitan Desai
I had very good experience at the opticians. The staff were very welcoming and caring.The optician, Vikram, took really good care and attention to detail for my new glasses. I have difficulty adapting to new prescription but this time it was no problem.It is always busy, but the service is excellent.Highly recommended.Thanks so much!
August 2023 by Michael Greenhill
Staff need training , To many people in shop, i test was rubbish, i had to have another i test because when i went to pick my glasses up and everything was blurred. I am still waiting for my replacement glasses. I or my wife will never use this shop again. 22.07.23.
July 2023 by Abinash Gupta
Good diabetic screening service for my family.
July 2023 by Nisha sah
This optician used to provide good service under the ownership of MW Philips opticians. Good service for diabetics eye screening for mobility issues
July 2023 by Brian Lillis
New owners would't give us our son's contact lenses we had already paid for, unless we paid for another monthly installment which we didn't want to continue as we was moving from the area. Man in shop was adamant we must pay more but ,after insisting, young girl checked properly and said we was right. Avoid.
July 2023 by Yash Bassi
Brilliant Opticians! Staff were so attentive from the moment I entered the store. I had a wonderful eye test from Vikram the optometrist who explained everything so thoroughly. The staff helped me choose the perfect pair of glasses. I couldn?t decide between 3 pairs but not once did they rush me. First time at an independent opticians and I will always use MW Phillips Opticians! Thank you once again.
July 2023 by Adhikari Lalu
Great experience! Amazing Diabetic Eye Screening service for my family and quality choice of glasses. Would highly recommend! Staff all care highly for the patients. Busy Practice but amazing service! Best Opticians I have ever been to!
