March 2024 by Lau Bruce
John is a brilliant stylist. No time wasted knows what he?s doing fantastic. Incredible guy and amazing experience. Highly recommended.
March 2024 by Dee Truth
First of all I want to say I?ve never had an experience like this .JOHN you are magician I have been in here twice and both times he never asked me for my size for anything ,but got everything fitting on me so perfect ! His professional and friendly demeanour is unmatched I will never be going Anywhere else or to anyone else for help with my suits ;at both times he sorted me out with short notice because I run on BMT but never the less he more than made it work . I will be seeing you very soon my friend
March 2024 by Farron
Well, what can I say. We went into the store to browse for an upcoming wedding, but went to leave rather disappointed. Before we left, we went downstairs to have a further look and came across John. Just wow!! This man made my partner, and I feel absolutely fantastic. He went above and beyond to make sure that the suit made my partner feel amazing. He made her feel like the most important person in the world, and the smile on her face told me just that. John is an absolute treasure of a man, and we will definitely be coming back here in the future purely off the back of our visit.We will be travelling all the way from telford (sian) and Willenhall (farron)
February 2024 by Jack Hughes
Went in today to sort out suits for a mates wedding, John helped us pick out what to wear. He matched everything to the plans of the wedding, venue, flowers, bridesmaids etc. was a really good experience and definitely recommend getting his expertise on any suit!
February 2024 by harls1993
Visited this branch with my husband last weekend looking for a suit for his cousin's wedding.At first the sales employee (on bottom floor with long dark hair/ white beard) was very helpful and accommodating but once we asked for other options, he became quite rude and obstructive. He seemed highly offended that we had asked to try another style of suit to the one he had recommended and his mood completely changed... when we asked for the price he told us to 'look on the hanger' rather than just telling us and refused to help us any further.Disappointing experience as we were excited to try on different suit styles and all we were looking for was support and guidance with the process. As paying customers, we are entitled to try different things and change our minds and should not be berated for doing so by the staff!
February 2024 by M Shakeel
One of the worst customer service. I walked in, the sales man was totally un-interested and didn't even want to talk nevermind showing me any suit options. Walked straight out and bought £1200 good from Charles Tyrwhitt few doors down who had extremely good customer service and much much better products
February 2024 by Jay S. B
I walked in and went downstairs to the suit/tailoring floor. I asked if i could have a tailored suit, and the guy just kept giving me really patronising answers, and didn't give me any sort of service. E.g.: show me what suits are available. Didn't help me what so ever, or give me any help. But when another guy walked in, he was extremely nice to him and helpful. Just not to me unfortunately, completely ruined the experience of buying a suit from this shop. I won't be coming here again for sure.
January 2024 by Barlyn
My name is Munashe , I just want to say , I came in the store yesterday and I legit came in for an appointment that I had at 4:45 and It was supposed to be with someone else and I ended up getting styled by John who works there, honestly he treated me so well and it also felt like an amazing experience, John treated me like family . If anyone is looking to go to this place, I would recommend booking to be styled by John because honestly he is an absolute professional, had a great time and now thanks to John , I have an amazing suit and I am ready for my friends wedding which is coming up soon, much Appreciated
January 2024 by Mohammed Mustakim
If I could give 0 I would. None of the staff should be working customers service. Judgemental, unbothered and unprofessional. Whoever is in charge should definitely investigate this store as I am not the only one with this experience it seems. Definitely will not be returning to that store. Suits are lovely though.
January 2024 by Charles O'Loughlin
John provided the best experience that I have ever had at a gentleman?s clothing establishment. I popped in for a suit and he confirmed my measurements by looking at me. He then styled the suit, shirt, shoes and tie. A true gentlemen with an evident talent for styling people with a great passion and warmth in doing so. I really enjoyed the experience and won?t be purchasing another suit without John?s styling and advice. Moss Bro?s should be proud to have such a talented personal stylist in their leadership ranks.
January 2024 by Mohammad Khan
never before have i written a review for a company or a person but, I wish to express my sincere gratitude to John Luke and Moss Bros. for an absolutely wonderful experience and for helping me find not just a suit but also a newfound sense of confidence. I wish the company and John Luke all the best in the years to come.
January 2024 by Bailey H
John Luke is a real asset to Moss Bros. He listened to what I needed and styled me accordingly. Left feeling like a million £ with a perfect fit and my chin up high. I cannot recommend him enough.
January 2024 by Abzy Hoosayn (Absolutely nothing)
Well it seems im not the only one who had this experience same as Abe and Jay. This store has 3 floors upper level for occasions mid level for average suits and ground floor for more premium wool suits which I was pleased to know existed. Once on the ground floor felt very unwelcoming and min acknowledgment. After a quick browse I asked gentlemen at the till which of the black suits were available as 3 piece. If a man asks about a black suit then they should know he is there to buy a suit. After picking one I went to try it on but was not assisted well and when asked the ?previously described as wolve looking? man aka. Tony for a particular shoe to try with my suit he looked confused and looked at his colleague as whether he can answer if he isn?t serving me. Very bizarre. No matter how dapper one tries to look with a pin stripe suit with wide lapels with a statement facial hair feature.. if the character etiquette and intellect doesn?t match it might as well be an ape in a suit. The suit was ideal and fitted very neat and I took it to the till to be priced up and it came to £460 which was reasonable and I asked for the £140 shoe in a size 7 or 8 but they only had 9. Whilst I was considering the experience of customer service I was reluctant to spend my money in the store and the gentleman assumed I was thinking about the price and said student discount is available to my son which was appreciated but wasn?t the obstacle. I wasn?t comfortable and walked away reluctantly as the suit was a good find compared to many stores in the city. I ended up in Selfridges and purchased a Boss ?One? suit for £650 simply because the service given by Negz was second to none and the suit of course was meticulous? when a man wants to replace his black suit one should take him seriously!Ps. I also seen a sleek navy suit at Koople which I will be returning to purchase on Friday. Tally Ho!
January 2024 by Caroline Harris
It was wonderful to meet John on Friday in Moss Birmingham. He understiod my son's style requirement for a specific work attire. Such a lovely guy too, as well as spot on with styling. Thank you for your help, our chat, and the in-store hug off my son!! ?
January 2024 by Abe Jacob
Unwelcoming and frowning team with an attitude.Not one where I will go again.