December 2024 by Rahim Iqbal
Muneeb Ahmed was really helpful guided me to find my dream McDonald?s order which was a big mac meal with a frappe, it was so tasty. Thank You Muneeb :)
December 2024 by Dan Aram?
The location is a little bit strange after sunset.
Wheelchair accessibility: Accessible for ??
December 2024 by Michelle Smith
Fast service, friendly staff
December 2024 by Suzy Lloyd
Got my order wrong.
Had it to take away asked for no cheese .
Got home said no cheese on box but still had cheese on it to far to take it back so no burger for me.
December 2024 by Martin Harnett
Nice and hot quality food friendly staff
December 2024 by Mark Wilson
Great and convenient for me
December 2024 by JoeC747
Don?t even know how to make a simple McFlurry no wonder they work in McDonald?s
December 2024 by melissa B
Missing 2 apple pies , wouldn?t deliver i back there fault not paying attention
December 2024 by mark tookey
Didn't go to mcdonalds for the main reason I can't stand the rubbish they serve did however go to home bargains great shop always find something I didn't know I wanted
December 2024 by Sean Baker
Got order wrong but was quickly resolved
November 2024 by Khushy
It's a McDonald's what more can I say. It does the job
November 2024 by Kate Lane
Lovely drink, great price and location
November 2024 by Loot Toot
5th November 2024, the absolute worst customer service I have ever received, from staff of all the McDonald's branches I've been to over the years. He was a staff trainer, who clearly wasn't having a good day.
I purchased a hot chocolate at 17:00. I usually check my food and drink before leaving, however, I was in a rush to make an appointment for 17:10. Upon reaching my destination, I proceeded to open the cup to add milk and sugar. There was no foam on top and just looked like coloured water. I tasted it anyway, which confirmed that. I was unable to take it back straightaway so had to wait one hour for my appointment to finish.
I returned to the Fort branch and was communicating with the staff trainer. He asked what time I purchased it. I informed him and then explained my reason for not bringing it back sooner, to which he replied, "of course its going to be weak if it's been left for over an hour". Ahhh, 'perhaps he misheard me' I thought and I explained the situation again.
He kept going on about the time difference from me purchasing the drink and returning it, like a scratched record. He then went off to make another and was still going on about it, like it was a huge issue. Whilst making the drink, another customer (unknown to myself), commented on the last time he purchased a hot drink and how it tasted bad. That definitely added fuel to the fire.
The staff trainer returned with my hot chocolate and so I decided to check it before leaving. It looked and smelt lovely, however, upon closer inspection, there was a small piece of material on the throth. I picked it out and asked what it was. He said it was from the chocolate syrup. I wiped it on a napkin and told him it was plastic. Then he said it was from me pressing the lid down which I'd actually taken off, as soon as my drink arrived. I made him aware that the plastic was in fact solid and not the same material. Bearing in mind, I'm saying all of this in a calm manner.
Well, this situation got heated really fast. He became so irrate and his behaviour very challenging. I suggested that he should calm down. He is dealing with the general public after all and causing an unnecessary scene. The staff trainer started going off on one: don't tell me what to do; you don't pay me; I don't work for you.
I got so annoyed by his behaviour that I, dissappointingly, began matching his energy. Which he then had the nerve to suggest that it was me with the attitude from the very start! A true narcissist at play here. The gaslighting was unbelievable. I was with my 6 year old too, who I make a point never ever to argue in front of. This would have gone so differently had I been a male, as I know that particular culture has far less respect for women!
Anyway, I never demanded the drink be changed. Just wanted to know where the foreign object came from. He took it away, still giving attitude and then walked over to a colleague that was making burgers and whispered in his ear. That colleague came over and asked what I wanted, to which I replied "a hot chocolate without plastic in it please". He went to the 'out of sight' drinks machine, probably returning with the same drink and preceeded to slam it on the counter. I said thanks for the hot chocolate and threw it away. Who knows what they did to it? So now, here I am leaving a review. Won't ever return there. I've got to lose weight anyway.
A conflict reslution course for staff would be ideal. Situations like this can be de-escalated, professionally and in a timely manner so not to cause distress or an uncomfortable atmosphere for paying customers.
November 2024 by Steve
Disgusting, rank over priced mcmush. Ordered double cheese burger and McRib. Didn't hear the order properly at the order point and completely left off the McRib. In fairness, wish they did, because what I got was a piece of cardboard like meat on two stale buns. A disgrace of a meal. I am sure the burgers are shrinking too, looked like one of those sliders. Fries were cold and in edible. 1 OUT OF 10. NASTY NASTY NASTY. Gave it a 1 not zero because milk shake was ok.
November 2024 by Jeremy Alves
Best presented food, nice taste
Parking: Plenty of space
