July 2025 by Hayley Sommerville
All of the staff at this branch are wonderful! They are so helpful and nothing is ever too much
May 2025 by Sandie Barr
Went in on Saturday, had the pleasure to be seen by Francesco have to say the best customer service, nothing was to much trouble? thank you for a great service. Lloyds would benefit from getting you to deliver training to all your staff around the country ?
March 2025 by rita stone
Lloyds at northfield took my credit card payment twice. Then they sent me a text saying DD won't be paid. I went in, they had no idea which DD hadn't been paid. They agreed they had taken my money twice but. Has far as I can find out they havntpaid my money back to my account. They didn't want to sort it. None of the 5 staff had a name badge. My next creditcsrd bill should have been here on the 9th of March. It hasnt arrived.
When I got there I was having an asthma attack. Not one of the staff offered me a glass of water or a seat. If they don't pay the 2nd payment back I'm going to be in debt. Iv told them this. Still dosnt look like they are willing to give me my money back. What can I do?
September 2024 by dawn retter
Good. Staff friendly. Get served as quick as they can. Helpfull
August 2024 by Motchy Cot
Utter rubbish.
Thursday afternoon 1 person at customer service desk.
No wonder there all closing down.
Internet banking is ruling this planet.
May 2024 by T
Great customer service from Beverley! She helped my mom sort out a problem with her app and had a smile the entire time! So helpful and so kind! Thankyou Beverley! We appreciate you!
December 2023 by Elisaveta Tencheva
While previously I had great service at my local Lloyds branch in Northfield today it was awful. Staff meeting and greeting customers appeared to be hesitant and unhelpful, despite branch being almost empty on a Saturday morning. I have asked for 'life' pension form to be certified which was flatly refused. Without this form the pension I am receiving from abroad will be stopped. ?
November 2023 by Michael Beckles
No waiting today I was quite shocked, straight to counter and out.
September 2023 by Ezarah P
Francesco is patient, polite, and knowledgeable. He helped to resolve our issue to create a joint account online. Thank you very much.
August 2023 by Alex
Francesco is patient, polite, and knowledgeable. He helped to resolve our issue to create a joint account online. Thank you very much.
August 2023 by Clara Ebanks
Had an issue with my card it wasn't working so the lady who approaches you when you walk in ordered me a new one, and the manager let me withdraw all the money in my bank when usually there's a £100 a day limit so very thankful for that . 5 * service.
August 2022 by Martina Harris de melo
Went in as advised by Lloyds customer services over the phone due to a potential card fraud. No one able to help at the branch and all they could do was put in me a room with a call to customer services again. I was left alone in the room on the phone for over an hour. Not one single soul came in to check if I was alright. Imagine my distress! I managed to get someone?s attention while in a queue to speak to card fraud on the phone for over 20mins, and all she said to me was ?do you want to phone them from home??When I finally finished the phone call I walked out of the branch without any member of staff asking if I had sorted my issues or asking if I was okay. The lack of knowledge, professionalism and sympathy just shocked me!I gave one star only because this review won?t let me post this otherwise.
June 2022 by Arun K
Terrible customer service. Staffs are not knowledgable and hesitant to help the customers. Will never use this branch again!
January 2019 by Linda Poole
Would give 10 stars if I could excellent customer service from all staff especially advisor Neil
December 2018 by Colin Jennings
Terrible service they never answer the phone and sometimes they just cut you off. Will not be banking with these much longer
