July 2025 by Nora JIANG
I wanted to withdraw some money, but there was an issue with my bank card, so I needed to call the card issuer. While I was sitting in the lobby making the call, a staff member rudely asked me to leave. It was incredibly disrespectful.
July 2025 by Sasan Gholizadegan
I have business account with this bank and I had unsatisfactory experience with 2 staff working on this branch. and one of the staff so unprofessional working on the bank .I'm gonna report this staff to the head office soon as possible .
June 2025 by dhillon
Polly was very friendly and helpful.
April 2025 by jooi
Terrible place. rude staff very very bad service did not even bother listening to our questions/requests. Very rude and told us he would not help us at all. It was very awful and felt like we were being kicked out and not respected. Do not recommend anyone going here
March 2025 by Muhammad Munir
Very unprofessional staff, misleading their customers after wasting their plenty of time. They were doing NOTHING except referring ALL clients to City Center branch
March 2025 by tom phelps
I went to the local bank sometime last week. I have to say, the young man on the counter was very pleasant and helpful. Had a lovely conversation regarding my mortgage and a savings account.Really informative conversation. Great change to other workers on the counter. Even got his name as I promised to write an honest review: kojian. Unfortunately, had to wait a while in line.
February 2025 by Dr Ami
Only ever 1 staff on the till even though staff are around doing nothing .
Cash machines breaking down persistently in the branch
Big queues with many elderly people having to stand up for ages waiting their turn
January 2025 by JK. Ahmadzai
Staff helpful ?lovely service
January 2025 by James
Such rude staff, just no need for it
January 2025 by ?Denki_Simp?
This is terrible agency ever. They asked me a proof of my money to deposit in my account. It is a personal things and it isn?t my over £10K. Ridiculous and after I went to West Brom agency and i didn?t have any problem. They are lazy to count the money and they made to lose my time .i will make a official repost about it because for me it was a discrimination and not rule.
January 2025 by Mo Belal
Incredibly slow. Spent 40 minutes in a queue with only one staff. The other just not helping
November 2024 by Praveen K
This was my first time in the uk to a bank. I had an amazing experience trying to get my bank account set up, the staff were really friendly and helpful and answered all my queries without hesitation.
August 2024 by Paul Ingram
Even though busy on a Monday delt with my enquiry professionally and we'll informal
July 2024 by Spike
Staff so helpful ?
May 2024 by Archie Thecreambun
Avoid if you can. Very slow, staff milk every customer so they don't have to work as hard. Absolute joke. Roll on cashless everything so these morons need to find a job where they will actually have to work
