September 2025 by Philip John Lee
Absolutely brilliant. Mr Kwik fit fitted my Motability car with a new tyre within half an hour. YCGBTAKFF. ?
August 2025 by Maurice Conlon
Friendly and efficient, air con rechange all dealt with immediately all in one trip. Many thanks!
July 2025 by Sourav Dey
I recently booked a full service for my Audi Q2 at Kwik Fit, which was quite a costly service. Given the expense, I expected a high level of professionalism and thorough attention to detail.
Unfortunately, my experience was disappointing:
Basic cleaning of the car was not included in the service, which I would consider a standard courtesy with a full service.
I was not provided with any detailed documentation of the work done?no receipt or breakdown of the oil change, filter replacements, or other service actions.
The only document I received was the Vehicle Health Check Report.
I also expected the Digital Service Record to be updated, as is standard with main dealer or professional servicing. This was not done, nor was I given a physical service record to retain for my own records.
Given the cost of the service, I had anticipated a much more complete and transparent experience. I hope this feedback is taken constructively, as I believe Kwik Fit can do better in meeting customer expectations
July 2025 by Amaan Qureshi
Had a good experience today getting a tyre repaired. Got repaired within the hour whilst I waited and the service was fantastic.
July 2025 by Humza Sarfraz
Appauling customer service booked in for a brake check and the guy stated we have to much work can?t do it not the first time this has happened very rude and unprofessional
June 2025 by A A
Very good service and polite honest staff
May 2025 by Ceri Armstrong
Noticed a puncture at 4.30pm, phoned this Kwik Fit and was told if I could get car there they could sort this evening. I was shown the screw in the tyre and within 15/20 minutes had new tyre fitted. Very friendly and efficient chap on reception, wish I had asked his name because his customer service was amazing.
April 2025 by shahida begum
Slow puncture noted on a Sunday morning, managed to book an appointment online, saw me straight away, the gentleman at the main reception very friendly and helpful, managed to sort the issue quickly (sorry I didn't get out name), thank you. He also explained he could help with a separate issue with the car, that I would need to come back for. First experience at this branch and I will be a returning customer.
April 2025 by SYED EHTASHAMUL HASSAN
Very disappointing to see the staff turn me away when I was in desperate need. I had booked an appointment for battery check and was likely looking to get a new battery, but the staff told me they didn?t have the battery checking equipment and I should head to small heath kwikfit as they were borrowing it, I did visit small heath shop and they didn?t have the staff who could do it and they referred me to visit Sheldon at this point I just got fed-up and then decided to visit Halfords at Holloway head and they sorted me out when they we?re about to close.
After spending so much money with Kwik-Fit so far I have learned my lesson that these guys are not reliable and I will never recommend them for any job.
April 2025 by Teaching Learningaspiring
I am extremely disappointed with the service I received. An old, dirty tire was placed on my brand new car seats, contrary to instructions was after placed in the boot. This oversight was unacceptable, and I urge the company to improve their handling and care standards.
March 2025 by Kelly Grizzly
I had great service with them before but my last experience was terrible changed brake pads and the next day wheel censor missing says on the screen I took it back but he kept saying it?s not his fault and funnily recommended I should take it to the place that changed my tires a year ago they damaged my car and laugh
February 2025 by Shorty 91 sid
Mechanic was efficient and friendly and was able to sort my exhaust within 2 hours during the middle of a busy working day v grateful
Xx
January 2025 by Dr A Ali
We have been customers of Kwik Fit Balsall Heath for years. The boys here have been looking after our fleet of cars and the service is second to none.
Great customer service, great quality of work and very helpful. Highly recommended.
November 2024 by raheema khayyam
Called up first thing in the morning 8:50am, as I woke up to a flat tyre, was told to bring it in. I reached there around 9:40 and had a tyre ordered in and was told it would be ready between 3-4pm as it was not in stock but had been ordered. To my pleasant surprise I received a call at 12:45pm to say my car was ready for collection. Excellent service with helpful and reliable staff. Thank you
November 2024 by Leung Felix
I previously had my car serviced at your Solihull branch, where your team was meticulous and attentive, providing a detailed inspection report afterward. This left me with a very positive impression of your service. However, this time, as appointments at the Solihull branch were fully booked, I could only schedule at Kwik Fit - Birmingham - Balsall Heath. When I picked up my car and repeatedly asked the staff if there was a full service report, I was told that there wasn?t one available.
This experience has completely shattered my trust in your service, and I am left doubting whether my car was actually serviced at all. As a paying customer, I expect a consistent level of service, not one that lowers its standards and commitments at will.
I now request an immediate response and a full refund, as I have lost all confidence in your service.
