March 2024 by ?????
I went there today the manager was very rude with a lady for only a hanger ,she was arrogant,she told here with arrogance you are rude, one day she was rude also with an old woman. the manager I'm talking about wear no hijab be careful from here, one day the shop will be empty because of her arrogance.
March 2024 by Digital Designs
I went in today to have a mooch and found myself buying a few items. Unexpectedly I was pleased with the customer service by both Fatima and the Manager, I almost didn't want to leave - I felt so welcome and just felt comfortable there! I was even a discounted price on an item I really was intrigued in which I thought was a nice gesture.Overall!! A great experience
March 2024 by R A
The shop has come along way over the years,more variety items,staff always happy to help aswell as having daily chats with customers,the new manager has settled in nicely forming relationships with her customers whilst always showing a smile,even the higher manager I see quiet alot which ensures the wellbeing of the shop and customers to a high standard always happy with a smile?Thank you and keep up the hard work :-)
February 2024 by Abbey Rahim
A few months ago I would have rated this shop 4 or 5. I have been coming to this shop for many years and have never felt so sorry to be there a few days ago to see and listen to this new female member of staff being so rude to some customers, actually shouting and belittling them .She is rude and arrogant!!!! I think she is the manager.Some people actually walk out of there.I'll only be going there on weekend when she isn't there.
February 2024 by Mohamed Saleh
Excellent customer service , very organised and clean. I like the system of checking donations to keep the cost of expenses down and then more money given to the needy instead of Rubbish disposal costs Mashallah keep up the great work , May Allah reward and protect you from all negativity .
December 2023 by Soraya Fazal
A couple of months ago I would have rated this shop 4 or 5. I have been coming to this shop for many years and have never felt so disheartened as I do now. The arrogant attitude of the recently appointed staff is very off putting. Specifically the new manager.
August 2023 by sara jones
Today we visited the islamic relief store in Birmingham and i was extremely disappointed with the staff working there. My sister went in to donate several items however the staff spoke to her in a extremely rude manor. I understand that they were refusing to take a few items due to them not meating a certain criteria however their attitude was not only impolite but extremely disrespectful and offensive.I was startled by the abrupt and ill mannered way in which they we're demanding detailed answers to each item being donated.This was an extremely displeasing encounter and we will not be visiting this store again.
August 2023 by Hafsah
Rude staff
November 2022 by Shahbaz Aslam
I have dropped off things for donations and found the staff lazy and rude. Reluctant to take items as do not want to carry them 2 meters to the back of the shop. The shop is hard to access so have to carry items a distance in, then they switch where they want them, sometimes the front or back of the shop. It is a 2m journey through the shop but they want you to carry it around the block to the other side. Other charities took items they refused. If they had been organised and had hard working staff they could sell goods on platforms online to bring in charity money too, but alas this requires effort. I will actively avoid this place and encourage others to do the same. There are other Islamic charities available. I emailed the charity complaints email and they did not reply.
November 2022 by Muskeen Hussain
I'm really disappointed with the state of this place and it is not due to the volunteers who work there and try their best. Islamic Relief as an organisation need to invest more in their staff training and development to maximise the impact they make. I've been here to donate items but unfortunately on a number of occasions this has been difficult and sometimes things I've donated have been refused. But I don't imagine much will be done as they they do not respond to this platform. My advice is donate elsewhere to ensure your donations are received.
November 2022 by Khadijah A
Brilliant range of products. I have been a regular to Islamic relief Coventry Road for almost 6 years Alhamdulillah. I agree with the first part of the comment made previous to me that the organisation Islam relief need to invest more in the sense that shop needs more space so people can donate more larger goods e.g furniture etc. I urge everyone to donate here. Since I donate here and I am regular I have seen my items on the shelf for sale, so I have seen donations going out. Some of the sisters her are great and some are polite to some very rude customers. Well done everyone for trying your best to get the goods on the shelf. MAY Allah reward you all ameen
November 2021 by Vasilica Neacsu
Tidy shop and clean.Good cloth for a cheap price.Staff are polite and smile face.I alwayis go there when I'm around to get some different cloth.
November 2021 by Hala Ali
I have not met arrogant and blocking staff in a charity shop like this place. Won't deal with them again
November 2019 by Faaris Faaris
Staff pick and choose what donations they want!
November 2019 by F G
My mum loves this place!
