March 2024 by Sham94x
Booked afternoon tea for a friends birthday. When we arrived we ordered two vegan afternoon teas one with a nut allergy. They refused to serve me afternoon tea due to cross contamination but offered me the normal menu which makes no sense as that could also have cross contamination. It ruined my friends birthday and I won?t be returning.
March 2024 by Nancy McArtney-Smith
Absolutely stunning hotel, in a beautiful building. I?ve stayed here several times and have never been disappointed. I asked if I could have a slightly larger room and Fleur in the reception team organised me a wonderful alternative room.The rooms are beautiful decorated, clean and with luxurious products. Breakfast was tasty and the service was pleasant and swift.Thank you team for making my stay really comfortable and special. It was unexpected and very gratefully received.I will be back and will continue to recommend this hotel to any you me who will listen to me!
March 2024 by Tony Roche
Fantastic place with great staff, friendly atmosphere. Do not miss this place.
March 2024 by Andy Moreton
Sunday lunch in the bistro was excellent
March 2024 by Abigail Murdock
Gorgeous building, lovely staff, and a very tasty afternoon tea.
March 2024 by John Maher
We have a lovely deluxe room. But the bathroom had no heating that worked, so it was cold for a shower or bath. I would swap the kettle over with the coffee maker so that sits inside the wardrobe. The breakfast was lovely with a choice of food for everyone.
February 2024 by Maria José Rodrigues (Maria)
I didn't visit this hotel, but I had the opportunity to visit the bistro bar, with a spectacular living room well decorated and with a pleasant atmosphere. A quiet place to drink, relax and socialize.
February 2024 by Manel S Lima
Very welcoming bar area and very competent
February 2024 by GLEN 7k
Food was less than abysmal.Escargots came without shells and were bland and watery; lack the garlicky and buttery flavour. Made me and my companions suspect that they were frozen or came in a water bag.The frog legs were mediocre. Nothing special.Braised cheek was acceptable and came with a huge pile of mash, disproportionate to the size of the cheek.
February 2024 by Grace Keaveney
Food & drinks: What a lovely secret little pub downstairs! The lady behind the bar was hilarious! Think her name was Becky? A little drab in the decor department, could do with matching Becky?s sunshiny vibe
February 2024 by Jess Yelland
The hotel is beautiful and in a central location which was perfect for our stay! The receptionist in the morning was very lovely and offered to take our bags so we could explore the city. On the night of the 26/01/24 we went into the lounge and had a cocktail, I did not catch the bartender's name but she was so lovely and made our evening very relaxing. The only thing I would say was the breakfast was slow but I believe that was due to staffing issues and you could tell it was taking a toll on the staff. However, the hot breakfast I had was lovely.
February 2024 by RichieRich870
Decent food . nice setting and atmosphere. Great staff.
February 2024 by Jonney G
Excellent hotel. Incredibly quiet despite being in the city centre. Staff very accommodating to my request for flowers to be put into the room before I got there to surprise my wife.The only downside was when we asked for room service wanting a midnight snack, we were told the kitchen was being cleaned overnight so there was no food available. A real shame especially after initially being told we could have it before they realised it wasn?t then possible.
February 2024 by James Deaves
My favourite Birmingham hotel. Often use it to celebrate a special occasion.
February 2024 by Olivia Brown
The best hotel in city centre. All staff lovely and helpful.Returning in couple weeks!
