September 2024 by Karen Formagio
Staff is really kind, the place is great, the smell is amazing! Once you get inside you?re gonna rethink why you haven?t been there before! The special boxes are beautiful to gift and the chocolate is really good! It tastes great and you will really feel the difference between the flavors. You know what I?m talking about? There are some places that the chocolate seems are all the same, but not here! Worth every penny!
September 2024 by Sabri Favari
Stayed here today, we were served by Ikra, very nice and polite girl. Thank you for your service. Place very clean. ?
September 2024 by I go Wherever
85 Dark chocolate is very good.
August 2024 by Mel Boniface
Iqra was the sweetest person ever !! Made my day today ??
August 2024 by Lathushan Manoharan
Wonderful experience. Workers were very nice and great food
July 2024 by Uche Ogwude
The staff is remarkably professional and courteous. Ikra in particular was especially helpful.
July 2024 by JeffersonianTV
Aaminah was a super awesome gal, great service and amazing personality
July 2024 by Chloe
The entire experience, from the moment I walked in, was fantastic. The staff Ani and Ikram was extremely friendly and kind they both have great customer skills the shop was clean and tidy definitely returning back Thank you one again x
June 2024 by Karminder Singh
Great help from the assistant who ran me through all the veletiser details and answered all my questions. I forget her name but she was a massive help!
May 2024 by freshair
Good selection, friendly helpful staff ?
May 2024 by Nathan Rodrigues
Best hidden gem coffee spot in brum. Rosie offered amazing customer service and as a credit to the team!!
May 2024 by 74potions
Firstly, it must be noted that the café section of the Hotel Chocolat on New Street does not feel "intentional". Placed at the back of the shop with a few mirror walls are sat a few seats that face away and are hidden from the footfall outside. It's peaceful enough, but doesn't allow for graceful moments where you take a sip of coffee and look up.Moving on from the environment and the greatest letdown of this store, let's talk about the coffee.As a company that serves chocolate infused with coffee, I am pleased that their lattes had no chocolate in them. It sounds like a strange note to make, but it is good that they are sticking to the definition of a latte; foam, steam, and espresso. The portion size to price left a little more to be wanted, especially with high-street coffee shops doing the same thing, maybe with a bit less foam than what I was served.The staff moved between a general till and the café till, meaning there were moments where a person could be left waiting. This didn't happen, and speaking from my visit it was the opposite, where I was served by one friendly employee and my drink was prepared by the other smiling face.A benefit of the café though is that you can order Hotel Chocolat's own products and "try before you buy", a pleasant experience for those that are unsure if they would like a certain product. The possibility of having a biscuit and coffee was too great, and I purchased a box of biscuits to sample with my coffee in-store. I loved both of them, and enjoyed the brief moment of peace at the back of the store.If I were to visit again I would try their mocca and see how it differs from the espresso I had. Fingers crossed it will be made with freshly brewed espresso rather than from their velvetised coffee infused chocolate, but that will be confirmed another day.
May 2024 by Teresa Cerra
Terribile service. Wont use that one again 3 of them chatting while one serving me no eye contact or Thank you
April 2024 by Rashid Osmani
Very nice bite to eat here today thanks team ??
February 2024 by Coconutmilk G
The drinks at Hotel Chocolat turned out to be so great! In the past, I only knew how to buy chocolate from this store. The chocolate and chocolate powder I bought in the past were not that impressive to me. With a brand like Godiva that is selling like hot cakes in China, it is not easy to surpass. But I didn't expect that they also sell ice cream and chocolate drinks now. Although, not every store has them. For example, the store in Bullring Mall only sells chocolate. This one on the High Street, on the first day of the Lunar New Year in the Year of the Dragon, finally allowed me to pull out the grass - the grass planted in Edinburgh during Christmas.Velvetised Choc Shake!I chose Classic 70%, hazelnut and dark 85%, which are already on the next weeding list.When I got it, I felt that the cup size was too small. The Regular size was £4.45, and the cup felt thin in my hand. The Large size was £4.95.Cocoa whip used to be free, but now it costs 50p which is RMB 4.5.The sweetness is suitable for Chinese people, not too sweet, and the deliciousness lies in the rich and smooth taste (fat). The chocolate and British delicious and cheap dairy products are a perfect blend! The weather is a bit warm today, so it's okay to drink it with ice, and it's not particularly ice-cold, but the small cup of milkshake feels gone after two sips, and it took a long time to finish the Cocoa whip. I felt so full that I wandered around for almost two hours before I felt like I could eat dinner...I finally got this chocolate milkshake on the first day of the new year, so happy!2024.2.10Comment No. 1116 on Dianping.com
