Health And Beauty in Birmingham, West Midlands

“honestly the most welcoming superdrug i’ve been into?, there were very friendly staff which made the busy atmosphere of the shop a lot more welcoming. in particular, there was this one lovely staff member called lillia (i think) that mentioned a cosmetic discount, after kindly asking if i wanted any help at all with the loveliest smile on her face. although this may seem like something small, it does mean alot in a big shop when other (smaller and bigger) superdrugs i have been into has not given me this same experience??”

“Finally a branch that isn't out of everything I'm looking for!I used their website's locator to find a branch that has what I'm looking for, it was an hour out of my way but well worth the trip given that there are places to have breakfast nearbyThe prices are better than the next door Boots and there are always promotions”

“A good range of products, reasonable prices, open later than Boots, which was a bonus for us. Ideal to grab a umbrella from. They had a range of prices from £5.99, £6.99 to £9.99 they are position by the door ideal to solve the problem of a English weather, heavy downfall.
Birmingham is great place to shop. We would definitely return.”

“My wife called the pharmacy for some help with a guest we have staying. She was really helpful and gave good advice. We will definitely start using this pharmacy. Thank you!”

“Friendly staffing team who go out of their way to make sure you have a good service. Always willing to help/ take time out of their day to find out how you are and has a good community feel despite it being part of a big chain (Boots). The store has a very basic offering but this is to be expected due to size of store.”

“Lovely staff and welcoming atmosphere. I’ve always wanted to buy from Kiehl’s but never had the opportunity to. Shanara was attentive and incredibly helpful offering tons of advice and personal anecdotes relating to her experience using certain products. I came with specific problem areas and she was incredibly helpful in identifying products that I might find helpful! No pressure at all to purchase but I decided on a kit she had recommended, tons and tons of specific testers for me to try with absolutely no pressure to purchase before I was 100% sure the product would work for my skin (she gave testers before I even purchased anything). Shanara is incredibly knowledgeable and you can see that she is passionate about her job! Would definitely recommend to anyone looking for good products and helpful staff :)”

“A store where you can find cosmetics, food, health and technological accessories. It is located in the train station. The store has a rather small space compared to other boots stores. A good option to meet your practical needs during the journey. When you have a good look, you can see it in the discounted opportunity products.”

“Such a lovely sales assistant with knowledge of the history of the company, the best products and really patient and helpful throughout. Came away with some new things to try which smell amazing and am excited to use them.”

“This review is for the in-store chemist because I don't use the store that much. Excellent customer service. Prescriptions always handled very quickly. More than once my GP's secretary sent the prescription to the wrong store but they managed to fix it.”

“I always have a good trip to this store, the staff are so lovely and warm. Extra thanks to Sumaiya and Nishat for always being so welcoming and accommodating :) If you need help with selecting scents or finding flattering colours I recommend you speak to these lovely ladies”

“I just want to give a big shoutout to Amira and Emily for being such an incredible asset to their team. Every time I’ve visited, they’ve both greeted me with a warm smile and a genuinely friendly attitude. Their customer service skills are outstanding – always professional, polite, and willing to help with anything. It’s clear they take pride in what they do, and it really makes a difference in the overall experience. Keep up the amazing work!”

“With some of these reviews being blank... at least make the effort to formulate your disapproval.. lazy. The oks... i ask if you know what great looks like... Becasue every other business should be graded the same if so. Which in some case isnt the reality. The people moaning about slow service, chatting staff and the complaints about the Pharmacy.... dont understand the actual work and effort it takes to be successful in customer service. The service may be slow because they are short on staff, you can never account for sickness or cover holidays to 100% effectiveness. Retail isnt given the privalige of offsetting workloads or hiring temps like office work. Also as servers they dont want to rush the customer in front of them, its not fair and you should be patient. The highstreet serves an array of people, from elderly to disabled and in some cases their only interaction with people for days. Be considerate. Chatting staff. They may be off shift, or god forbid be on the small breaks they get. Also before others want to judge, may you be the only person in a work environment history where you have never been tempted to talk to your colleagues, you may have worked with for years, see these people more then your familes. They still serve ungrateful and disrespectful customer's. If the tables were turned and customers were reviewed, believe me there would be some scathing reviews on attitude, behaviour and overall demanor. No this store is not perfect, some missing tickets, an empty product here and there. However my fellow retail workers will know what it takes to run a busy, high footfall shop, that offers multiple services and products for the general public. The joblists daily would include. Serving customers, replenishment, date coding, stock check on quantities, sercurity checks on stolen item's, defensive merchandising, general housekeeping, price increases, price decreases, plan and item updates, promotional changes, damages ,write offs, web order picks and collections, answering the phones, setting up consultations, sorting prescriptions,ordering prescriptions, customer quieries, dealing with theives....all the time. Managers being on conference calls, implementing rotas, authorising holidays, Hr and audit prep. Stock take management, complaints. I quite literally could go on. There is only like 10 members of staff. The staff have always been helpful, polite, and their service has always been better then some of these reviews state. The collective experience of the people who work there would exceed 120 years combined, with such a small team that is nothing but exemplary. The advice, given, questions answered and the above and beyond efforts i have experienced are the diamond in the ruff that is the retail experience. They are credit to their profession and work very hard, for some reviews to slate their profession by comparing them to the impossible standards that most reviewers couldnt hold up themselves. A retail experience to a retail worker is seeing through the slight imperfections and realising that this store is just as good as any other, in some cases better. 1 star is unsulting, two is out of anger, three is a cop out and may lack understanding of the retail environment. 4 is only exceptiable when you the reviewer are in a bad mood. 5 is what they deserve, perfection is impossible. The 5 stars is for the work they put in everyday to maintain what some people see as... ok. Well done team Erdington, youve been a staple on the highstreet for years and have outlasted your competition. By apparently being ok... god knows what they others where reviewed. I will continue to keep visiting each and every time.”