March 2024 by Brian Lee
Excellent service
March 2024 by Joseph Eaves
Really impressed by the service - both competent and friendly. A battery change was straightforward and both Andy and Yvette were great.
March 2024 by Matt
Click and collect failure. Slow, disinterested staff. Not worth wasting any more of my time or effort to describe in more detail.
March 2024 by Neil Endall
I'd not had a receipt emailed to me by the store so contacted Customer Services and within a few hours the receipt was emailed to me. Excellent service and so easy to get it sorted. Thank you!
March 2024 by Richard Neal
Found a great little Carrera folding bike on the Halfords on line store but wanted to go into a store to have a closer lookI arrived at the store in Selly Oak found the bike and asked if I could have a closer lookThe store was pretty empty so I approached a person who worked on the bicycle section Didn?t get very good service from the assistant who was pretty keen on returning the bike to the rack so he could get onGood job I had done my own research on the bike as customer service was very poorWhen I went up to the counter and said I want to buy one I was told to come back TuesdayI said I want to take the bike with me todayAnd that I wouldn?t need the packaging and would assemble it myselfMaybe they don?t get many customers buying bikes there and then ?The paperwork was filled in and was asked if I wanted extra cover which I declined and was told that if there was anything wrong it would cost me £35 to have the bike set upI payed in full there and then and checked the bike was completeWhich I was told I had to pay for before opening the boxLuckily the bike was of good quality and pretty easy to put together myselfReally pleased with the bikeBut will probably take it to another store for service sadly
February 2024 by Roslyn Agaltsova
Brilliant experience. CJ and Sara's professionalism and product knowledge second to none. They went above and beyond and collectively they solved my van battery problems. So glad I went to Halfords Selly Oak
February 2024 by Steven Jinks
The Gentleman on Pick and Collect reception could not have been better. He was so helpful and knowledgable. I had a big problem with Halfords handling of my purchase and he guided me through with his professionalism, great advert for Halfords Selly Oak.
February 2024 by Joy O
So easy to book, easily fitted & so cost effective.
February 2024 by Michael Allen
Was able to confirm online that the could fit a new bulb to my car and it was easy to make an appointment to do this.Staff very friendly and knowledgeable.I highly recommend them.
February 2024 by ashkan porya
katie at selly oak very helpful , respectful and always take responsibility,Thanks so much for your perfect job ,???
February 2024 by Gail layton
Dashcam fitted by Katie. Great job. All the sales team very helpful and efficient.
February 2024 by Cris londono
I wanna trade in my old bmx bike but how that works?Do i need to make an appointment or just come in?Thanks
February 2024 by SHELLY WILLIAMS
Poor Customer Service, I have never come across staff that are totally disinterested in the needs of its customers.Most unhelpful none informative assistant ever to have had the displeasure of coming into contact with.Runny a business where Customer service is key, is what has bought me to comment.This lost your store a sale of £? Unable to give amount .
February 2024 by Ljubica Stanisavljevic
Worst Halfords possibly ever. Just made an official complaint about them through the right channels. Horrible customer service, false accusations levelled at their customers because they are too disorganised and lazy to properly look at stuff etc. if you go to another store and tell them about that Halfords, they will say Christ, not Selly oak again. Just shows. The woman pretending to manage is beyond terrible and should have any job that involves dealing with customers. Avoid! Go to Ventura or Oldbury branch they are amazing.
February 2024 by pinkyperry43
Excellent service, great staff who are friendly, efficient and helpful. Been twice in a week, had to book but that wasn't a problem. Did have a little trouble getting through by phone but they returned my call and got it sorted.
