January 2024 by Laila R
Claimed to have fixed an issue but it wasn't fixed after a service and MOT. Had to then rebook my car at another halfords for the whole day, forking out on taxis to and from and rearranging my work.
December 2023 by Clint Shearer
Friendly MOT centre.
November 2023 by Jonah
Extremely Disappointing ServiceI recently took my car to Halfords Autocentre in Acocks Green for what was supposed to be a routine service. Unfortunately, my experience has been nothing short of a nightmare, and I feel compelled to share it with others.On Monday, October 30th, I dropped off my car at 8:30 am for a routine service. My car was in perfect condition, and I was simply trying to be a responsible owner. I left my keys with the manager and headed home, expecting a smooth service.However, at around 11:30 am, I received a call from someone at the garage, stating that they couldn't perform a full service because my car was "unsafe" to work on. I was baffled, as I had mentioned there was nothing wrong with my car when I booked the service.When I returned to the garage to pick up my car, the manager informed me that they couldn't perform the service and had initiated a full refund. That's when my troubles began. After starting my car, I noticed a significant issue with the clutch ? it was soft, and I couldn't engage the 1st gear.The manager claimed they hadn't touched my car and hadn't performed a test drive. This was a blatant lie because I found my car in a different parking spot, indicating they had attempted to drive it. I even asked to speak with the technician, and after some delay and suspicious discussions, they both denied responsibility.I lodged a complaint, but the response has been painfully slow. I rely on my car for work and university, and the inconvenience has been immense. Despite my complaints, Halfords Autocentre hasn't taken responsibility for breaking my clutch and claims to be "investigating" the matter.The way they've handled this situation has been unprofessional and frustrating. I expected top-notch customer service, but all I've received is a runaround. I'm forced to spend on expensive taxis to get to work, and the lack of communication and slow resolution of the issue is deeply disappointing.I hope that sharing this experience will help others make an informed decision about using Halfords Autocentre in Acocks Green. My trust in their service has been severely shattered, and I wouldn't recommend them to anyone in the future.
November 2023 by Hardeep V
Terrible experience, failed my MOT and wrongly advised that I could still drive the car. Still not arranged MOT re-test and I have ended up going elsewhere. Also listed advisories for works that did not require repair on, other garage advised that the works they listed for repair looked brand new after checking. Definitely malpractice going on at this place!
October 2023 by 4U2NV4EVA
Jamie was good ? no issues in and out no time wasting fantastic experience
October 2023 by David W
Turned up today at 8.50 for my MOT (20 mins late for appointment) which is entirely my fault. Was told they wouldnt do it. I was advised that maybe another customer MAY cancel so I decided to leave my car there all day on the hope. When I left there were no other customers or vehicles and the staff were hanging around waiting, I did think you could just get on with it. Got a phone call in the afternoon saying they hadnt managed to do it so to collect my car. In the morning and in the afternoon I was repeatedly offered a date later than my MOT expiry which he didnt seem to grasp was no good. I turned up at 4.15 (45 mins before closing) to find the place all locked up, no customers and the staff hanging around chatting. Again it made me think you could of just done it now in the last hour. I understand that I was late but I witnessed them twice with gaps in their schedule where they were doing nothing. The first gap I created yes but I didnt cause the lack of activity at the end of the day. I guess most people would take advantage of this as they did. If it was a private garage Im sure it would have been done even with a bit of grumbling but this was always going to happen with paid employees who have no interest in customer satisfaction as long as they have an easy day. Im now booked in elsewhere where I wont be late and give them the excuse not to do it.
September 2023 by Farina C
Had a failed battery and Halfords were prompt in assisting to check and replace the battery at very short notice. Thanks to Ahmed and his technician for sorting this out.
August 2023 by moey fraz
Meant to have a health check on the car Tuesday just gone attended centre only to be told they had 1 technician so it had to be cancelled, found him slightly rude but I was polite but when I got home just thought I booked it, could of had the decency to ring and advise ,, this Halfords gone down the drain will never use them again will find another garage preferred the other guy who was on the main desk he was so polite and other staff, found the service poor with customer care is so poor
June 2023 by Anisa Khanum
I booked my car in for MOT and the autocentre was very efficient on what needs to be fixed. Kay was able to book me in for a brake change within a few days after and they were very excellent on always contacting me about updates.Thank you so much to Kay for helping me out with the last minute tyres change too, within my booking.Really appreciate for helping me out with my problems. Will always recommend this auto centre for its services.
June 2023 by Steve T
Good experience. Very helpful and able to quickly rectify my vehicle. Friendly staff. Would recommend.
May 2023 by M A
I got my cars MOT done at Halfords, and I must say that my experience was truly outstanding. I want to give a special shoutout to the Kay, who goes the extra mile for his customers .The team were very helpful during my visit. They were really professional, and courteous.I highly recommend Halfords Acocks Green, for their outstanding service.Their professionalism, knowledge, and willingness to assist make them true assets to the company. I will undoubtedly return to Halfords for all my future MOTs.
May 2023 by Sam Peters
I booked my car for a tyre change online the day before, online it said to arrive at 9am the next day, when arrived the store Manager (Kay) said the tyre would need to be delivered from another centre/depot, which can take a few hours. It did not say online that the tyre is not in stock at this branch, so arrived and had to wait until 12pm for the tyre to be delivered & fitted. The store manager (Kay) was excellent and dealt with the query well, which was out of his control. But the online booking system needs to clearly state the time allocated is for DROP OFF only, not the time its booked in for the work. The halfords autocentre's in general are massively under staffed, so the mechanics can only do so much work in a day, but online bookings can still be booked in regardless, so there's a good chance your car may not get fixed the same day, so I'd recommend phoning them first before booking online. Kay and the team work tirelessly to keep everyone happy, so don't blame them, but due to the lack of staff in the industry the service provided will be impacted for the forseeable.Service: Tires
May 2023 by Mdk Na
Receptionist was not customer friendly. Without seeing clutch he confirmed that clutch needs to be replaced. I still didnt understand how can the appointment will go for 2 mins which was booked for many days ago ?? Funny thing was, after completing appointment he cancelled appointment which was no sense...
April 2023 by Cesar De Cesaro
I?d like to write a good review, but is not the case. One member of the staff was rude without any reason. Never again I will consider their services.
April 2023 by Jenny Jackson
Had a suspected puncture and booked online for a puncture repair. Kay checked and saw that there was a nail in the shoulder of the tyre wall and showed me the issue.He ordered me a new tyre which was fitted the next working day. Fantastic service!Service: Tires
