September 2025 by J. m
Spend over £400 on a bag. Wasn?t used and the print has faded and has discoloured. After only having the bag a month. Manager took photos and sent them off however they are not prepared to do anything. I also mentioned the scandal of people returning fake good and them selling them. The manager denied all of this even though it?s been in the news. Very disappointed, certainly not a luxury buying experience. No different than buying a £10 bag from Primark, in fairness they probably would give better service. Would certainly avoid!
July 2025 by Nasir Uddin Babbar
Staff judge you as soon as you walk in store feeling uncomfortable, had to stop browsing as was been watched and followed as browsing, staff act as though they own the store, no interaction/greeting, should be a bare minimum as a sales rep, they judge you depending on customer base, if you're no value to them then they will jist put two fingers up and no care, wouldn't go back again as felt unwelcomed
May 2025 by Sam Pochin
Used to shop here a lot when Prada first became really known. Flannels was the shop to go to if you wanted to look slick. Now it?s an upmarket sports direct
May 2025 by Veroniica Kabongo
I have been sent a faulty watch twice and i was promised that they will double check the watch before its send out to me. Received the replacement and the watch is not working again. Called them 10 times or more and seems like whenever i call thats when they decide to send me an email or act on the problem. On the they said is a warehouse issue. I dont understand why the warehouse would send out watches with dead batteries. Then i opted for a 3rd replacement then all of sudden they cancelled it and said its out of stock when its still available online. Very inconvenient as its a gift and just messed everything up. Came in store and the staff told me that they cant help as its an online order and that the warehouse always send watches that do not work.
Item also came in a zip lock bag rather than a gift box considering its a luxury designer store?
What an absolute mess!!!!
December 2024 by Dil
I visited Flannels on New Street, Birmingham, this morning to purchase Gucci jewellery after seeing it at Flannels website, but my experience was far from satisfactory. As a brown skinned Asian individual, I was deeply disappointed by the behavior of the staff, particularly one who made me feel unwelcome and judged. From the moment I entered the store, there was no greeting or acknowledgment, only uncomfortable stares, as if I was there for the wrong reasons.
After several unsuccessful attempts to get assistance, I finally received a response, but it was delivered in a rude and dismissive tone: ?We don?t stock Gucci jewellery in-store.? This level of service stands in stark contrast to the friendly and welcoming experience I consistently receive at the Flannels store in Meadowhall, Sheffield.
This visit left me feeling disheartened and unwelcome. It not only ruined my day but also made me question the professionalism and inclusivity of the staff at this location. I strongly recommend avoiding this store if you value respectful and courteous customer service. It?s disheartening to see such behavior, and I hope the management takes steps to address these issues.
November 2024 by Alexandra Maria
Is this store have a kids section?
August 2024 by andrew clarke
Great selection of brands super fast delivery next day.
April 2024 by Mashael Dashti
This shop they don?t respect people especially the lady who?s working in the Mickle kors bags section
April 2024 by Lisa Foreman
Worst customer service I have ever received. I will never be shopping here again.
January 2024 by Nathan Jones
Absolutely appalling service from this store. The girl with the glasses behind the till in the womenswear department has no manners and needs to learn some customer service skills.
December 2023 by Stuart John
If you purchase from this shop and want to return (despite still in packet, tags on, not worn etc.) you are issued with a credit note instead of a full refund, which is unlike all other high end fashion retailers. Whilst the young staff are friendly and helpful the manager appears really miserable and unhelpful despite him working there years? I really think he?s in the wrong job.After I?ve used my £200 credit note I?ll never use flannels again.
October 2023 by Yookoo onoo
The lady on the desk is a racist she sees I?m black and says I used the shoes I ordered online outside when I haven?t even worn it outside, manager checked the sole of the shoes and agreed with me and offered me exchange, absolutely disgusting staff member. I had to argue to explain how I never wore this outside I tried it at home and I don?t like it but it back in the box and returned it the next day! Absolutely vile!
August 2023 by Abdul Ali
Was sold a pair of fake moschino trainers from online. In dispute resolving matter
July 2023 by zanetta leah
Lovely staff super helpful especially Claudia and a good selection with a sale on !!
July 2023 by Megs mom
Didn't purchase from flannels found Barbour jacket at cheaper price
